High Trails Cyclery Bike Shop

For avid cyclists and those looking to explore the challenging and rewarding terrains of the Bay Area, finding a bike shop that truly understands your needs is paramount. Look no further than High Trails Cyclery Bike Shop, a respected establishment in San Francisco's Polk Street neighborhood. This shop has garnered a reputation for its exceptional customer service, knowledgeable staff, and a curated selection of high-quality bikes and gear. Whether you're a seasoned mountain biker, a road cycling enthusiast, or someone just starting their cycling journey, High Trails Cyclery aims to be your trusted partner.

High Trails Cyclery distinguishes itself by focusing on more than just selling bikes; they provide a comprehensive cycling experience. This includes offering premium rental options that allow riders to test high-end models, a testament to their commitment to quality and customer satisfaction. Their staff, deeply passionate about cycling, go above and beyond to ensure customers are not only well-equipped but also feel understood and supported, as highlighted by numerous positive testimonials.

The shop's expertise extends across various cycling disciplines, with a particular strength in mountain and road biking, which are popular pursuits in California. They are known for carrying reputable brands and providing expert advice, making them a significant resource for the local cycling community. For anyone in San Francisco seeking professional service, quality products, and genuine passion for cycling, High Trails Cyclery Bike Shop presents itself as a top destination.

High Trails Cyclery Bike Shop is conveniently located at 1825 Polk St, San Francisco, CA 94109, USA. This puts the shop in the vibrant Polk Gulch neighborhood, an area easily accessible from various parts of San Francisco. Polk Street itself is a well-known thoroughfare with good bike lane access, making it straightforward for cyclists to reach the shop directly on their bikes.

The location on Polk Street offers good accessibility for those using public transportation as well. Numerous Muni bus lines serve the area, providing convenient connections from downtown San Francisco, the Marina, and other districts. While street parking can sometimes be a challenge in busy San Francisco neighborhoods, the shop's central location and focus on cycling mean that many customers will arrive by bike or public transit.

The shop's presence in a popular and active part of the city also means it's well-situated for riders to embark on rides directly from the store, whether they're heading towards Golden Gate Park, the Presidio, or further afield into Marin County's renowned trails. This blend of accessibility and proximity to excellent riding areas makes High Trails Cyclery a practical choice for local cyclists.

• New Bicycle Sales: High Trails Cyclery offers a wide variety of high-end mountain, road, gravel, commuter, and electric bikes from renowned brands like Specialized and Cervelo. They are particularly knowledgeable about longer travel XC/all-mountain bikes.
• Premium Bicycle Rentals: The shop provides high-quality rental bikes, including Cervelo Soloist (Premium Road), Cervelo Aspero (Premium Gravel), Orbea Wild (Premium E-MTB), and Pivot Switchblade (Premium MTB). All rentals come equipped with pedals of choice, a water bottle cage, helmet, and lock at no additional fee. These bikes are meticulously maintained by professional mechanics.
• Gear and Apparel Sales: High Trails Cyclery offers a comprehensive selection of biking gear and apparel, including pants, socks, chamois, shoes, gloves, helmets, and other accessories necessary for a comfortable and safe ride.
• Professional Bike Service and Repair: They have a full staff of experienced mechanics capable of servicing various bike types, including road bikes (Di2, Etap AXS, Campagnolo), mountain bikes (full in-house suspension tuning and servicing), vintage bikes (rebuilds and refurbishing), and commuters. They offer free estimates and various service levels from basic tune-ups to full overhauls.
• Bike Fitting: The staff provides expert bike fitting services to ensure appropriate fit and comfort, crucial for performance and injury prevention, especially for high-end bikes.
• Guided MTB Tours: High Trails Cyclery offers guided mountain bike tours for all skill levels, allowing riders to explore local trails with experienced guides. Customers can use their own bikes or rent from the shop's fleet.
• Bike Boxing for Shipping: They offer a service to professionally box bikes for shipping, including the box, at a cost of $150.
• Bike Building (from box or frame up): They can build bikes from a box for $130+ or perform a professional build from a frame up for $400+.

• Exceptional Customer Service: Multiple reviews highlight the outstanding customer service, with staff members like Luis going "above and beyond" to assist customers, especially in challenging situations. Their genuine sympathy, knowledge, and willingness to offer discounts or solutions make for a highly positive experience.
• Premium Rental Fleet: The availability of high-end rental bikes like Cervelo and Pivot models is a major highlight, allowing customers to experience top-tier cycling before committing to a purchase or simply enjoying a premium ride while visiting or for a special event like a triathlon.
• Specialization in High-End Bikes: High Trails Cyclery is known for carrying and being knowledgeable about high-end Specialized mountain and road bikes, including brands like Cervelo and Orbea, appealing to serious cyclists looking for quality equipment.
• Expertise in Mountain Biking: The shop is particularly well-regarded for its knowledge and selection of mountain bikes, including longer travel XC/all-mountain bikes, which is a niche specialization for a city bike shop. They often have MTB videos playing, contributing to a strong mountain biking vibe.
• Comprehensive Gear and Accessories: Beyond bikes, they offer a wide array of biking gear and accessories, ensuring customers can find everything they need for a complete cycling setup, often curated to match the quality of their bike selection.
• Professional and Knowledgeable Mechanics: Their service department boasts highly experienced mechanics capable of handling complex repairs and services across different bike types and electronic systems (e.g., Di2, Etap AXS).
• Personalized Support: The staff's willingness to provide personalized attention, such as adjusting rental bikes for comfort before a race or helping piece together stolen gear, demonstrates a strong commitment to individual customer needs.
• Positive and Welcoming Atmosphere: Reviews often mention the positive attitude of the staff, their friendliness, and a general welcoming vibe, making customers feel comfortable asking questions regardless of their experience level.

Address: 1825 Polk St, San Francisco, CA 94109, USA

Phone: (415) 814-3216

Hours: Monday-Friday: 12:00 PM - 6:00 PM, Saturday-Sunday: 10:00 AM - 4:00 PM

For locals in San Francisco, High Trails Cyclery Bike Shop stands out as an exceptionally suitable destination for all their cycling needs. Its prime location on Polk Street makes it easily accessible for residents across various neighborhoods, whether they're commuting by bike or public transportation. This convenience is crucial in a city as dynamic and traffic-heavy as San Francisco, ensuring that getting your bike serviced or finding new gear is a straightforward process.

One of the strongest reasons High Trails Cyclery resonates with local cyclists is their unwavering commitment to customer service. As evidenced by numerous testimonials, the staff, especially individuals like Luis, are not just salespeople; they are passionate cyclists who genuinely care about helping customers. This empathetic and knowledgeable approach is invaluable, especially when dealing with unforeseen circumstances like equipment theft or preparing for a major event like a triathlon.

Furthermore, their specialization in high-end road, mountain, and gravel bikes, coupled with a wide range of accessories and a professional service department, means that local enthusiasts have access to top-tier equipment and expert care. For those who frequently ride the varied terrains around San Francisco, from the urban streets to the demanding trails of Marin Headlands or Santa Cruz, having a local shop that understands these specific needs and stocks appropriate gear is a significant advantage. The availability of premium rentals also provides locals with the opportunity to demo bikes before purchasing or to rent a specialized bike for a specific event or trip.

High Trails Cyclery is more than just a retail space; it functions as a community hub where cyclists feel understood and supported. This positive and welcoming atmosphere, combined with their comprehensive services and high-quality product offerings, makes them an indispensable resource for anyone serious about cycling in the Bay Area. Whether you need a quick tune-up, a complete gear overhaul, or advice on your next cycling adventure, High Trails Cyclery is perfectly poised to serve the local San Francisco cycling community.

High Trails Cyclery Bike Shop

1825 Polk St, San Francisco, CA 94109, USA