O'Neil's Bicycle Shop Introduce
Welcome to the heart of Massachusetts cycling! If you're a local in the Bay State, or simply looking for a reliable and friendly bicycle shop, then O'Neil's Bicycle Shop in Gardner is a name you should know. More than just a place to buy a bike, O'Neil's is a community hub for cycling enthusiasts and casual riders alike, offering a comprehensive range of services and a dedication to getting you back on two wheels, enjoying the beautiful landscapes Massachusetts has to offer.
For many years, O'Neil's Bicycle Shop has served the diverse needs of cyclists across Massachusetts. Whether you're an avid road cyclist, a mountain biking adventurer, a daily commuter, or a parent looking for a child's first bike, O'Neil's aims to provide the right solutions and the right equipment. They understand that a bicycle is more than just transportation; it's a tool for fitness, recreation, and exploration, and they strive to make sure every rider's experience is a positive one. This commitment to the local cycling community is what truly sets them apart, making them a valued resource for anyone seeking expert advice and quality service.
Conveniently situated at 108 Main St, Gardner, MA 01440, USA, O'Neil's Bicycle Shop boasts a prime location that makes it easily accessible for residents throughout Central Massachusetts and beyond. Gardner itself is a vibrant community, and O'Neil's fits right in, providing an essential service to both its immediate neighbors and those traveling from surrounding towns. The shop’s presence on Main Street means it's often a straightforward destination, whether you’re driving, walking, or even cycling to get there. Its central location in Gardner helps to ensure that no matter where you are in the region, reaching a reliable and professional bicycle service center is a simple matter. With ample parking usually available nearby, bringing your bike in for service or Browse their selection is made as convenient as possible. This ease of access is a significant benefit for busy individuals and families who appreciate efficiency and simplicity when seeking out local businesses.
O'Neil's Bicycle Shop prides itself on offering a wide array of services designed to meet every cyclist's needs, from minor adjustments to major overhauls. Their team of experienced technicians is equipped to handle various types of bicycles, ensuring that your ride is safe, efficient, and enjoyable.
- Bicycle Sales: They offer a selection of new bicycles, catering to various disciplines and rider levels. While specific brands may vary, customers can expect to find options suitable for recreational riding, commuting, and potentially more specialized categories depending on current inventory.
- Bicycle Repair and Maintenance: This is a core service, encompassing everything from flat tire repairs and brake adjustments to gear tuning and comprehensive tune-ups. They are skilled in diagnosing issues and providing effective solutions to keep your bike in top condition.
- Electric Bike (E-bike) Servicing: As electric bikes become more popular, O'Neil's has adapted to provide specialized servicing for these complex machines. They can handle various E-bike specific issues, including battery diagnostics, motor adjustments, and general maintenance that differs from traditional bicycles. One customer specifically noted their excellent service on an electric dirt bike, highlighting their capability with diverse E-bike designs.
- Parts and Accessories: Beyond complete bicycles, they also stock a range of bicycle parts and accessories. This allows customers to find components for repairs, upgrades, or to enhance their riding experience with essential gear like helmets, lights, locks, and apparel.
- Expert Advice: The staff at O'Neil's are knowledgeable about cycling and eager to share their expertise. Whether you're a novice looking for your first bike or an experienced rider seeking technical advice, they are available to provide guidance and recommendations tailored to your needs.
O'Neil's Bicycle Shop distinguishes itself through several key features and highlights that contribute to its reputation as a preferred local bike shop in Massachusetts.
- Experienced Technicians and Quality Workmanship: The shop is known for its skilled technicians who possess a deep understanding of bicycle mechanics. Customers frequently praise the quality of their repair work, noting that bikes ride "absolutely fantastic" after service. This commitment to excellent workmanship ensures your bicycle is in capable hands.
- Dedicated Customer Service: A recurring theme in customer feedback is the strong emphasis on customer service. The staff strives to provide a positive experience, keeping customers "updated the whole time" on more complex repairs and going "the extra mile" to ensure satisfaction. While a previous isolated incident suggested a minor miscommunication regarding a return, the overall sentiment points towards a team that values customer relationships and aims to resolve issues.
- Ability to Handle Complex and Unique Bikes: O'Neil's has demonstrated the capacity to work on a wide variety of bicycles, including less conventional models like electric dirt bikes. This versatility means that even owners of specialized or custom bikes can likely find the expertise they need at O'Neil's.
- Fair and Transparent Pricing: Customers have noted the "phenomenal price" for services rendered, indicating that O'Neil's offers competitive and reasonable rates without compromising on the quality of their work. This transparency in pricing builds trust with their clientele.
- Community-Oriented Approach: While some minor issues, like a dog barking, might occur in a busy store, the underlying atmosphere aims to be welcoming and community-focused. The positive interactions reported by customers outside the store suggest a generally friendly and approachable environment, making it a comfortable place for locals to visit.
To connect with O'Neil's Bicycle Shop, you can reach them using the following contact information:
Address: 108 Main St, Gardner, MA 01440, USA
Phone: (978) 632-7200
Mobile Phone: +1 978-632-7200
In conclusion, O'Neil's Bicycle Shop stands out as an exceptional local resource for anyone in Massachusetts seeking reliable and professional bicycle services. Its suitability for locals is evident in several key aspects. Firstly, its convenient location in Gardner makes it easily accessible for residents across Central Massachusetts, saving valuable time and effort when bicycle needs arise. Secondly, the comprehensive range of services, from sales and general maintenance to specialized electric bike repairs, means that cyclists of all levels and with various types of bikes can find the expert assistance they require under one roof. The consistent praise for their "phenomenal price, customer service and workmanship" highlights their commitment to delivering high-quality results at a fair cost, fostering trust and loyalty within the community. While minor operational aspects, such as a dog in the shop, might be part of its unique character, the overwhelming positive feedback regarding their technical expertise and dedication to customer satisfaction reinforces their position as a top choice. For Massachusetts residents, O'Neil's Bicycle Shop isn't just a store; it’s a dependable partner in their cycling journey, ensuring their bikes are always ready for the next adventure on the many beautiful trails and roads throughout the state.
O'Neil's Bicycle Shop Photos



O'Neil's Bicycle Shop Location
O'Neil's Bicycle Shop
108 Main St, Gardner, MA 01440, USA
O'Neil's Bicycle Shop Reviews
Brought my E-bike in for a flat rear tire. It's not your typical ebike closer to a electric dirt bike. They treated me with amazing customer service keeping me updated the whole time because it was a bit more complicated due to the bikes design. Got it back and it rode absolutely fantastic. Phenomenal price, customer service and workmanship. Couldn't be happier. Thank you Bruce for going the extra mile!
May 07, 2025 · R WilkinsonYears ago I had purchased some parts and ended up not installing any of them, so I brought all the parts back to return them. When they counted the parts there was one missing and I told them that I brought back everything I was given. We were only talking about a dollar, but they didn’t think that it was worth a dollar to take me at my word.I wanted to give this place another chance after having a wonderful conversation with a customer exiting the store while I was passing by, and so I walked in with my 2 year old daughter who’s been asking for a bike.We walked in and nobody acknowledged us, but they had other customers so that’s fine. My daughter gave a friendly pat to the owners dog as we passed.30 seconds later after we passed the dog it started barking loudly at us when we weren’t even facing it. Nobody told the dog to stop barking and the only person who seemed to notice the misbehaving dog that was blocking our exit was another customer.
Sep 14, 2024 · Daniel MacDonaldExcellent place to get your bike serviced. I don't have a garage to work on my bike for tuneups. I've dropped off my bikes there for a few years now for routine maintenance (dial in brakes, shifters, replace cables, etc..)They are honest in what they do and do it right. It feels like a brand new bike after I pick it up. Prices are reasonable. Wouldn't hesitate to to use them again. In fact, gonna drop off one of my bikes tomorrow for a spring tune up.If I could give them 10 stars I would.
Feb 20, 2023 · Craig CPhenomenal customer service. Because of a shortage on new bikes, I was told up front that it would take about 4 weeks to get to my family's bikes. Everyone was keeping and fixing their current bikes. The area that would normally hold their new inventory was full of bikes waiting to be repaired. That was definitely understandable. When we picked up our bikes, the 5 yr old wisely took it for a spin in their parking lot. They noticed that his seat was too high and couldn't go any lower. So they took the seat back in and cut an inch off the stem. My son had a much easier time riding it. All of our bikes are riding great now.
Jun 06, 2021 · Curtis CopelandSmall, independently owned shop. I have brought two bikes to them for service in the last four months, and I was charged so much less than I have been at other stores. Turnaround time was exactly what they told me it would be. Owners are super friendly, did a great job, what else can I say? Highly recommended. Is doesn’t look like they have a ton variety with inventory if you are looking to go shopping, but as with any shop, they have the ability to special order parts you need. If you’re looking to walk into a warehouse with every bike brand and bike toy under the sun this isn’t that place. I’m sure they can order what you need…and they have all the basics, tubes, tires, lubes ect. that you might need in a pinch. Support your locally owned small businesses :)
Aug 08, 2021 · Danielle Wordell
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