Trek Bicycle Walled Lake

For cyclists throughout Michigan, finding a bicycle store that not only offers a wide selection of quality bikes but also provides expert advice and exceptional service is crucial for a fulfilling riding experience. In Walled Lake, Trek Bicycle Walled Lake stands out as a prime destination, known for its well-laid-out and clean showroom, knowledgeable staff, and a truly customer-centric approach. This isn't just a place to buy a bike; it's a supportive community hub where every rider, from beginner to expert, can find the perfect gear and the guidance needed to pursue their cycling passions.

Trek Bicycle Walled Lake prides itself on creating a welcoming and informative environment. They understand that choosing a bicycle is a personal journey, and their team is dedicated to making that process enjoyable and tailored to your specific needs and riding lifestyle. Whether you're looking for a comfortable commuter, a rugged trail conqueror, or a high-performance road machine, this Michigan bike shop is equipped to assist you every step of the way.

Trek Bicycle Walled Lake is conveniently located at 39900 W 14 Mile Rd, Walled Lake, MI 48390, USA. This prominent address on West 14 Mile Road provides excellent accessibility for residents throughout Walled Lake and the wider Michigan region. The location is easily reachable from various surrounding communities, making it a convenient stop for all your cycling needs. Its placement within a well-trafficked area ensures visibility and straightforward navigation. Ample parking facilities are generally available, allowing customers to visit without hassle, whether they are bringing a bike in for service or taking their time to explore the extensive range of bicycles and accessories on offer.

Trek Bicycle Walled Lake offers a comprehensive array of services designed to keep Michigan cyclists on their bikes and enjoying the ride. Their skilled technicians are prepared to service all brands of bikes, though certain limitations may apply for non-Trek bikes requiring proprietary parts or for advanced service packages. Their services include:

• Bicycle Sales: A vast selection of new Trek and Electra bikes, covering a wide range of categories. This includes road bikes (race, endurance, gravel), mountain bikes (full suspension, hardtail, cross country, trail, downhill, fat bikes), electric bikes (e-MTB, city electric, road electric), hybrid bikes (city, comfort, active, commuter, cruiser, cargo), and kids' bikes. They stock models like the Trek FX 5 Sport and Trek Dual Sport 3 Gen 5, as praised by customers.
• Bike Service & Repair (for all brands): A full-service department dedicated to maintaining and repairing bicycles.
  • Level 1 Service (The Scrub Down): A basic tune-up including a thorough bike wash, brake and shifting adjustments, and torqueing of fasteners. Recommended every 25 hours of riding.
  • Level 2 Service (The Deep Clean): Includes all Level 1 items, plus deep cleaning of drivetrain components, lateral and vertical wheel truing, and adjustment of wheel bearings. Recommended every 50 hours of riding.
  • Level 3 Service (The Strip Down): A complete overhaul involving full bike disassembly, deep cleaning of all parts, bearing system overhaul, hydraulic brake flush, and replacement of all cables and housing. Recommended every 100 hours of riding. (Note: May not be available for non-Trek bikes that require proprietary parts.)
  • E-Bike Service: Includes all Level 1 items, plus inspection of electrical components and cables, diagnostics, and firmware/software updates. (Limited to Trek & Electra e-bikes).
  • A La Carte Repairs: Services for specific issues such as standard tube/tire changes, gear adjustments, brake adjustments, spoke replacement, and wheel truing.
• Bike Fitting and Consultation: While not explicitly listed as a separate package, the sales consultants, like Stephen, are highly praised for actively listening to needs and offering tailored recommendations, ensuring the purchased bike perfectly suits the customer's riding lifestyle.
• Parts and Accessories: A comprehensive selection of Bontrager and other top-brand cycling equipment, clothing, helmets, shoes, and car racks.
• Bike Boxing for Shipping: Professional packing services for safely shipping bicycles.
• Home Delivery for New Bikes: For added convenience, the store offers delivery of newly purchased bicycles directly to your doorstep.
• Service Pick Up and Drop Off: A hassle-free service for bikes needing tune-ups, where the shop handles pickup and drop-off.
• 24-Hour Service Guarantee: If their repair turnaround time exceeds 24 hours, they will provide a complimentary demo bike, emphasizing their commitment to quick service.
• Low Price Guarantee: They will match any price for products they carry in-store or on trekbikes.com.
• 30-Day Happiness Guarantee: If you're not 100% happy with your purchase, you can return it within 30 days for a refund or exchange.

Trek Bicycle Walled Lake stands out as a top-tier bicycle destination in Michigan due to several key features and highlights that are consistently reflected in customer testimonials:

• Exceptional Customer Service: The staff, including sales consultants like Stephen and manager Cal, are repeatedly lauded for their professionalism, sincerity, empathy, and responsiveness. They are described as "absolutely wonderful to work with" and displaying "a professional and courteous demeanor," making customers feel "appreciated and valued."
• Highly Knowledgeable Staff: Customers highlight the staff's extensive knowledge, not only in answering questions but also in helping compare products and tailoring purchases to specific riding lifestyles. This expertise extends to the service department, ensuring quality repairs.
• Tailored Recommendations: The team excels at active listening to understand customer needs and concerns, then offering customized recommendations that truly meet those requirements. This personalized approach leads to high customer satisfaction.
• Clean and Well-Laid-Out Store: The physical appearance of the store, being "very nice, well laid out and clean," contributes to a pleasant and welcoming shopping experience.
• Quality Products: As a Trek Bicycle store, they offer high-quality, durable, and reliable bikes from Trek and Electra, ensuring customers invest in products known for their performance and longevity.
• Comprehensive Support: From the initial purchase to ongoing maintenance and even home delivery, the store provides a full spectrum of support that simplifies the cycling journey for customers.
• Honesty and Integrity: Stephen's "honesty was commendable and left an everlasting impression," which builds significant trust with customers.

For those looking to experience the exceptional service and wide selection at Trek Bicycle Walled Lake, here is their contact information:

Address: 39900 W 14 Mile Rd, Walled Lake, MI 48390, USA

Phone: (248) 257-0438

For Michigan locals, Trek Bicycle Walled Lake is an outstanding choice for all their cycling needs. Its suitability is rooted in a powerful combination of factors: an extensive selection of high-quality Trek and Electra bicycles for every type of rider, a highly skilled service department capable of handling repairs for nearly all brands, and, most importantly, a team of dedicated and knowledgeable staff members who prioritize the customer experience above all else. Residents in Walled Lake and the surrounding Michigan communities will particularly appreciate the personalized approach to sales, ensuring they find the "right bike" for their specific riding lifestyle. The commitment to quick turnaround times for service (with a loaner bike if delays occur), combined with a low price guarantee and a 30-day happiness policy, instills immense confidence. Whether you're a seasoned enthusiast or just starting your cycling journey, Trek Bicycle Walled Lake offers the expertise, products, and truly exceptional service that makes it a trusted and highly recommended resource for the Michigan cycling community.

Trek Bicycle Walled Lake

39900 W 14 Mile Rd, Walled Lake, MI 48390, USA