Trek Bicycle Store of Charlotte

For individuals across North Carolina, whether you're embarking on your first leisurely ride, tackling challenging mountain trails, or seeking the perfect commuter solution, having a reliable and knowledgeable **bicycle store** is paramount. It’s not just about purchasing a bike; it's about finding a partner who shares your passion, offers expert advice, and provides exceptional ongoing support. In Mooresville, the **Trek Bicycle Store of Charlotte** stands as a prime example of such a destination, consistently praised by local riders for its outstanding staff, comprehensive services, and commitment to the cycling community. As North Carolina's largest locally owned Trek Bicycle retailer, they offer a vast inventory and a customer-centric approach that truly sets them apart.

The dedication of their team is a recurring theme in customer feedback. One incredibly satisfied customer shared, “Marci and Clayton were both SO great with their professional bike help. Marci walked me through buying a Roscoe 8 and I couldn’t be more happy with everything. She answered every big and small question with great skill and friendliness.” This highlights the personalized and patient approach that ensures customers feel confident and well-informed about their significant purchases. The same reviewer continued, “There was a minor scratch on the paint and she and Clayton made sure I got touch-up paint ASAP. I also had my helmet STOLEN on my first ride and they helped me get a replacement. Clayton was super helpful with me getting a Fox bike shirt. If you go to their store, do yourself a favor and ask for either Marci or Clayton. They’re the best.” This testimonial perfectly illustrates the "beyond the purchase" care that defines their service, demonstrating genuine concern for their customers' experiences and going the extra mile even in unforeseen circumstances.

Another customer's experience further underscores the store's efficiency and dedication: “Had a great experience with this store! They took my call ahead of time, and built a bike they had in the back for me to pick up later that day. They stayed late to attach a kickstand and make sure we were all set up. Really appreciate these guys!” This showcases their flexibility and willingness to accommodate customer needs, ensuring a smooth and hassle-free process from initial inquiry to final pick-up. For locals in North Carolina, these real-world examples confirm that the Trek Bicycle Store of Charlotte in Mooresville is a **bicycle store** where professionalism, product knowledge, and an authentic love for cycling converge to create an unparalleled customer experience.

Conveniently located in **Mooresville, North Carolina**, the **Trek Bicycle Store of Charlotte** serves as an accessible hub for cyclists across the Lake Norman area and beyond. You'll find this well-regarded **bicycle store** at **146 Mooresville Commons Way #5L, Mooresville, NC 28117, USA**. Its strategic position off I-77, specifically exit 35, makes it remarkably easy to reach for residents traveling from various parts of North Carolina. As a major retailer in a common shopping area, ample parking is typically available, ensuring a stress-free visit for customers picking up a new bike, dropping off a repair, or simply Browse their extensive inventory. The Mooresville location is part of a network of Trek Bicycle Stores of Charlotte, affirming its commitment to serving the broader Charlotte metropolitan area and solidifying its role as a premier destination for all cycling needs in the region.

The **Trek Bicycle Store of Charlotte** in Mooresville provides a comprehensive suite of services designed to support every aspect of a cyclist's journey, from initial purchase to ongoing maintenance and upgrades. As North Carolina's largest locally owned Trek Bicycle retailer, they are equipped with extensive inventory and expert staff. Their offerings include:

• New Bicycle Sales: A vast selection of Trek bikes, encompassing Road (race, all-road, electric road, gravel, cyclocross, triathlon), Mountain (full suspension, hardtail, e-MTB, dirt jump/slopestyle, fat bikes), City (comfort, recreation, urban, commuter, cruiser, cargo, electric city), and Kids' bikes. They also offer Project One custom bikes.
• Electric Bike (E-Bike) Sales & Demos: A strong focus on e-bikes across all categories (e-MTB, e-Road, e-City, e-Cruiser, e-Cargo) with opportunities for test rides to help customers make informed choices.
• Bicycle Repair & Maintenance: A highly-praised service department with "professionally trained technicians" offering quick and accurate repairs for bikes of any brand. They boast a "48-hour service policy" (excluding certain e-bike models) and offer a free loaner bike if service exceeds 24 hours. Free estimates are always provided.
• Tune-Up Packages: Structured service tiers to cater to different maintenance needs:
  • Level 1 Tune-Up ($89.99): Recommended every 50 hours, includes bike wash, brake/shifting adjustments, headset/bottom bracket/hub adjustments, and fastener torque checks.
  • Level 2 Tune-Up ($174.99): Builds on Level 1, adding a deep clean of drivetrain components and lateral/vertical wheel truing. Recommended every 50 hours. Also includes specific mountain bike suspension services.
  • Level 3 Tune-Up ($379.99): Their most comprehensive service, recommended every 100 hours. Involves stripping the bike to the bare frame for deep cleaning and inspection, overhauling/replacing all bearing systems, flushing/replacing hydraulic fluids, replacing all cables and housing, and overhauling mountain bike suspension and dropper posts.
• A La Carte Repairs & Suspension Service: Specific repairs (e.g., flat tire fixes, brake adjustments) and dedicated suspension services (fork rebuilds, seal replacements, shock services).
• Bike Fitting & Sizing: Expert assistance to ensure customers get the right bike size and fit for comfortable and safe riding.
• Parts & Accessories Sales: A comprehensive inventory of cycling parts, components, apparel (including brands like Bontrager, Endura, Gore), helmets, shoes, lights, pumps, tools, bags, nutrition, water bottles, and more.
• Bicycle Trade-In Program: Makes it easy for customers to upgrade their current bike.
• First Free Tune-Up: Included with every new bike purchase within the first year.
• Lifetime Flat Repairs: A notable benefit for customers (details available in-store).
• Online Shopping with In-Store Pickup: Conveniently browse products online and pick them up at the Mooresville location.

The **Trek Bicycle Store of Charlotte** in Mooresville consistently earns high praise for a combination of core features that make it a leading **bicycle store** in North Carolina. These highlights truly set them apart and contribute to their excellent reputation:

• Exceptional Customer Service: Repeatedly lauded by customers, with staff members like Marci and Clayton singled out for their "great skill and friendliness," and for going "above and beyond" to ensure satisfaction, even with issues like a stolen helmet or minor paint scratches.
• Passionate and Knowledgeable Staff: The team is recognized for their deep understanding of bikes and cycling, allowing them to answer "every big and small question" and provide "professional bike help" to fit customers with exactly what they need. They genuinely "feel that the employees truly care about bikes and riding and their customers."
• Extensive Bike Inventory: As North Carolina's largest locally owned Trek retailer, they boast a "fantastic selection of bikes" across all categories (road, mountain, e-bikes, kids', etc.), ensuring a wide range of options for every rider.
• Efficient Service Department: They offer a remarkable "48-hour service policy" for repairs on any bike brand, with many jobs completed "in less than 24 hours." This commitment to quick turnaround times, plus free loaner bikes if delays occur, is a significant advantage.
• Quality Repair & Maintenance: Customers praise the "job well done" on repairs, from new gear cables to restoring a vintage Schwinn, emphasizing the skill of technicians like Spencer and Bob.
• Customer Guarantees: They offer a "30-day bike guarantee" and "Lifetime Flat Repairs," providing peace of mind and demonstrating confidence in their products and services.
• Competitive Pricing & Price Match Guarantee: Ensuring customers get "great value through competitive pricing" and a commitment to match local lower prices.
• Welcoming and Inclusive Environment: Reviews note the staff is "extremely helpful without judgment for a new rider" and creates an atmosphere where everyone feels welcome.
• Beyond the Purchase Support: They assist with issues that arise post-purchase, showcasing a commitment to long-term customer satisfaction (e.g., helping with a stolen helmet replacement).
• Community Engagement: Their mission "to develop a relationship, create an experience, and build a community" reflects a desire to be more than just a retail store.

To experience the top-tier service and extensive selection at the **Trek Bicycle Store of Charlotte** in Mooresville, reaching out is simple. Whether you need a new bike, expert repair, or just some friendly cycling advice, their team is ready to assist.

Address: 146 Mooresville Commons Way #5L, Mooresville, NC 28117, USA

Phone: (704) 663-8812

You can also reach them via mobile phone at +1 704-663-8812. For detailed product information, service booking, and general inquiries, you can also visit their official website, trekofclt.com. Their typical operating hours are:

• Monday: 10:00 AM – 6:00 PM
• Tuesday: 10:00 AM – 6:00 PM
• Wednesday: 10:00 AM – 6:00 PM
• Thursday: 10:00 AM – 6:00 PM
• Friday: 10:00 AM – 6:00 PM
• Saturday: 10:00 AM – 5:00 PM
• Sunday: Closed

Feel free to call during business hours or stop by in person to discover why they are a trusted name in the North Carolina cycling community.

For residents of Mooresville and the broader North Carolina region, the **Trek Bicycle Store of Charlotte** is an exceptionally suitable and highly recommended destination for all cycling needs. Its suitability for locals is rooted in a deeply customer-centric approach, characterized by genuine passion and unparalleled expertise. As highlighted by numerous local customers, the staff, including standout individuals like Marci and Clayton, consistently go "above and beyond" to ensure every rider, from beginner to seasoned enthusiast, feels valued and receives tailored advice and support. This personalized attention, from guiding new bike purchases like the Roscoe 8 to helping with unforeseen issues like a stolen helmet, builds immense trust and loyalty within the community.

Furthermore, the store's impressive range of services, including a vast inventory of Trek bikes, a remarkable "48-hour service policy" for repairs, and comprehensive tune-up options, ensures that North Carolina cyclists have access to top-tier products and swift, reliable maintenance. The convenience of their location off I-77, coupled with their commitment to guarantees like the "30-day bike guarantee" and "Lifetime Flat Repairs," offers peace of mind and added value. Essentially, the Trek Bicycle Store of Charlotte in Mooresville is more than just a retail outlet; it's a dedicated community partner that fosters the love of cycling, provides expert solutions, and consistently delivers a superior experience, making it an indispensable resource for anyone on two wheels in North Carolina.

Trek Bicycle Store of Charlotte

146 Mooresville Commons Way #5L, Mooresville, NC 28117, USA