Cycling Guider
GuidesBike ShopsBike Parks
CaliforniaColoradoConnecticutDelawareDistrict of ColumbiaFloridaGeorgiaIndianaIowaMaineMarylandMassachusettsMichiganMinnesotaNebraskaNew HampshireNew JerseyNew YorkOklahomaOregonPennsylvaniaRhode IslandTexasVermontVirginiaWashingtonWest VirginiaWisconsin
CaliforniaColoradoConnecticutDelawareDistrict of ColumbiaFloridaGeorgiaIndianaIowaMaineMarylandMassachusettsMichiganMinnesotaNebraskaNew HampshireNew JerseyNew YorkOklahomaOregonPennsylvaniaRhode IslandTexasVermontVirginiaWashingtonWest VirginiaWisconsin
Cycling GuiderBike ShopsPennsylvaniaDauphin CountyHummelstownBike Shops in Bridge RoadIn Gear Cycling & Fitness
In Gear Cycling & Fitness ico

In Gear Cycling & Fitness

9030 Bridge Rd, Hummelstown, PA 17036, USA

4.0
From Frustration to Five Stars: A Lesson in Bikes and Customer ServiceI started having issues with my bike while riding up the Bullfrog Valley hill trail—it began "clunking" badly. I kept pedaling hard, but my friend noticed the chain was "jumping and sticking," and even saw a cog or gear fall off the back wheel. Clearly, something was seriously wrong.I brought the bike into the shop, and they offered to replace the fallen cog/gear and do a full tune-up for about $100. A few days later, I picked it up. Everything looked great: new chain, freshly lubricated, cleaned up from mud and dirt.But the moment I rode it—literally 15–20 yards down my driveway—it started clunking in exactly the same way. Frustrated and disappointed, I had to wait another 7–10 days for a day off so I could bring it back in.When I returned, I told them I didn’t understand why I paid $100 when the problem was exactly the same. At first, the repair person responded in a way that felt accusatory and argumentative. But as we talked, I started to realize a few key things:He likely interpreted my frustration as blame, even though that wasn't my intent.There’s a lot about bike mechanics I don’t know, but that he deals with daily.While we were having this awkward conversation, he never stopped working on my bike.As tensions eased and we understood each other better, something unexpected happened: he gave me a hands-on, real-time crash course in what was actually wrong with the bike. He patiently explained what I had misunderstood, showed me how the components worked (or didn’t), and ultimately fixed the issue completely—on the spot, in under an hour.What began as one of my most frustrating customer service experiences turned into one of the most impressive. Not many businesses have people who can turn that kind of situation around with skill, patience, and grace.Five stars for not just repairing the bike—but for repairing the customer experience, too. - Ernesto Barnabas, Jr.
In Gear Cycling & Fitness Overview Intro Photos Location Reviews

In Gear Cycling & Fitness Introduce

For residents of Pennsylvania seeking a comprehensive solution for their cycling and fitness needs, In Gear Cycling & Fitness in Hummelstown stands out as a well-established and versatile local business. Operating since 1969, this family-owned store offers far more than just bicycles; it's a hub for everything from expert bike repairs and a wide array of new and used bikes to fitness equipment and even unexpected services like Penske truck rentals. While customer experiences can sometimes present initial challenges, In Gear Cycling & Fitness demonstrates a commitment to resolving issues and providing in-depth knowledge. This article will provide a detailed overview of In Gear Cycling & Fitness, highlighting its extensive offerings and why it remains a go-to spot for cyclists and fitness enthusiasts in Central Pennsylvania.

In Gear Cycling & Fitness is strategically located at 9030 Bridge Rd, Hummelstown, PA 17036, USA. This location is easily accessible for residents of Hummelstown, Hershey, Harrisburg, Middletown, Palmyra, Lebanon, Annville, and other surrounding areas in Dauphin and Lebanon Counties. Bridge Road is a prominent route, making the store simple to find, notably situated "across from Hoss's restaurant," a local landmark. The presence of ample parking is typical for businesses on such roads, ensuring convenience for customers bringing in bikes for service or Browse equipment. With a second location in Cleona, In Gear Cycling & Fitness ensures broad accessibility across Central PA, allowing more local users to benefit from their extensive services without extensive travel. Its long-standing presence in Hummelstown means it's a familiar and trusted part of the community's local business landscape.

In Gear Cycling & Fitness provides an impressively diverse range of services and products, catering to both cycling and general fitness needs.

  • Bicycle Sales: They offer a wide variety of bikes, including road, mountain, multi-sport, BMX, children's, and a strong focus on E-bikes. They stock popular brands such as Trek, Roll, Himiway (as an authorized demo location), Kuota, Mirraco, Haro, Kinkbikeco, Colnago, Electra, Seven Peaks, and Bakcou. Both new and used/refurbished bicycles are available, with financing options through Klarna. They also offer "Built to Order" and customized bikes through their partnership with Roll Bicycle Company.
  • Bicycle Repair and Maintenance: Their "highly trained bicycle technicians" provide expert repairs and maintenance on "all makes of bikes," even if not purchased from their store. Services include:
    • Standard Tune-Up: Full inspection, brake/derailleur adjustments, wheel truing, bearing adjustments, chain/cable lubrication, light cleaning.
    • BMX or Fixed Gear Tune-Up: Similar to standard, tailored for these bike types.
    • Complete Overhaul: Thorough inspection, disassembly, cleaning, lubrication, reassembly, and adjustment of most major components, including bearing systems. Options for replacing shift cables, brake pads, hydraulic line flushing, and grip replacement.
    • Flat Repair: Offered for bikes on or off the premises.
    • A la Carte Repairs: Available for specific needs.
    • Rush Fee Service: A $60 additional fee for a 24-hour turnaround on most standard tune-up services.
  • Bike Fitting: They offer free bike fitting to ensure customers get the right bike size and setup for their body, maximizing safety and comfort.
  • Fitness Equipment Sales and Service: Beyond bikes, they carry a full line of new and used fitness equipment, including treadmills, exercise bikes, weights, elliptical trainers, and multi-station home gyms. They offer sales, installation, and on-site repair and preventative maintenance for fitness equipment, serving both individuals and commercial clients (health clubs, hotels).
  • Cycling Accessories and Apparel: A large selection of nutritional products, clothing (jerseys, shorts, socks), accessories (car racks, tools, helmets, bags, tires, lights, hydration, locks, pumps), and footwear from brands like Yakima, Kask, Bontrager, Michelin, Thule, Saris, Blackburn, Bell, Kuat, and Light Motion.
  • Disc Golf Equipment: A unique offering, they also stock Disc Golf equipment, targets, and accessories from brands like Innova Disc Golf and Dynamic Discs.
  • Nutrition Products: Energy bars, gels, endurance drinks, recovery drinks, and supplements from brands like Hammer Nutrition, CarbBOOM, Clif, eLoad, GU, and Jelly Belly.
  • Penske Truck Rental Agent: In Gear Cycling & Fitness is an authorized Penske Truck Rental Agent, offering a variety of moving trucks and supplies directly from their Hummelstown location.

Several attributes make In Gear Cycling & Fitness a notable business in the Pennsylvania community.

  • Extensive Experience: Being in business since 1969, In Gear Cycling & Fitness boasts over five decades of experience. This longevity speaks to their deep roots in the community and profound understanding of the cycling and fitness industries.
  • Comprehensive Offerings: The sheer breadth of products and services, spanning multiple bike categories, e-bikes, fitness equipment, accessories, and even truck rentals, positions them as a truly multi-faceted solution provider.
  • Expert Repair Technicians: Their staff are described as "highly trained bicycle technicians" capable of expert repairs on "all brands" of bikes and fitness equipment, regardless of where they were purchased. This commitment to service quality is a significant draw.
  • Commitment to Customer Education: As highlighted in a detailed customer review, even when initial interactions are challenging, the staff can turn situations around by patiently explaining complex mechanical issues and educating customers, demonstrating a dedication to customer understanding and satisfaction.
  • Problem Resolution and Grace Under Pressure: The detailed review illustrates the shop's ability to "repair the customer experience" with "skill, patience, and grace" even after initial frustration, indicating a strong commitment to customer service recovery.
  • Two Convenient Locations: With shops in both Hummelstown and Cleona, they serve a wider geographical area in Central Pennsylvania, enhancing accessibility for many customers.
  • Quality Products: As a "Quality Bicycle Products Partner" and a preferred retailer for brands like Trek, they emphasize providing reliable and high-quality inventory.

To connect with In Gear Cycling & Fitness for your cycling or fitness needs, here's their contact information:

Address: 9030 Bridge Rd, Hummelstown, PA 17036, USA

Phone: (717) 566-0455

Mobile Phone: +1 717-566-0455 (Note: This is the same as the main phone number provided).

In conclusion, for residents across Central Pennsylvania, In Gear Cycling & Fitness in Hummelstown is a deeply established and exceptionally versatile local business. Its decades of experience, coupled with a comprehensive array of services spanning new and used bicycle sales (including a strong e-bike presence), expert repairs for all brands, a wide selection of cycling gear, and even a full line of fitness equipment, make it a unique and invaluable resource. While customer interactions can sometimes be a journey, the demonstrated ability of their knowledgeable technicians to not only fix complex issues but also patiently educate and "repair the customer experience" truly sets them apart. Whether you're a seasoned cyclist, a fitness enthusiast, or simply in need of a reliable Penske truck rental, In Gear Cycling & Fitness offers a one-stop solution rooted in quality, expertise, and a commitment to serving the local community.

In Gear Cycling & Fitness Photos

In Gear Cycling & Fitness Picture 1In Gear Cycling & Fitness Picture 2In Gear Cycling & Fitness Picture 3In Gear Cycling & Fitness Picture 4In Gear Cycling & Fitness Picture 5In Gear Cycling & Fitness Picture 6

In Gear Cycling & Fitness Location

In Gear Cycling & Fitness

9030 Bridge Rd, Hummelstown, PA 17036, USA

In Gear Cycling & Fitness Reviews

More Bike Shops

  • Hershey CyclesHershey Cycles5.0 (73 reviews)

    101 W Granada Ave, Hershey, PA 17033, USA

  • Pedal PusherPedal Pusher4.0 (194 reviews)

    3798 Walnut St, Harrisburg, PA 17109, USA

  • Pedego Electric Bikes HarrisburgPedego Electric Bikes Harrisburg4.0 (64 reviews)

    17 N 3rd St, Harrisburg, PA 17101, USA

  • Leed's CycleryLeed's Cyclery4.0 (75 reviews)

    2703 Horseshoe Pike, Palmyra, PA 17078, USA

  • Bicycle OutfittersBicycle Outfitters4.0 (63 reviews)

    51 S Market St, Elizabethtown, PA 17022, USA

  • Holmes Cycling and FitnessHolmes Cycling and Fitness4.0 (1017 reviews)

    2139 Market St, Camp Hill, PA 17011, USA

  • World Cup Ski & CycleWorld Cup Ski & Cycle4.0 (93 reviews)

    3501 Simpson Ferry Rd, Camp Hill, PA 17011, USA

  • Cope's PedalworksCope's Pedalworks5.0 (14 reviews)

    36 S Mill St, Cleona, PA 17042, USA

  • In Gear Cycling & FitnessIn Gear Cycling & Fitness3.0 (29 reviews)

    406 E Penn Ave #2432, Cleona, PA 17042, USA

  • Leading Edge CycleryLeading Edge Cyclery5.0 (11 reviews)

    80 W Main St Suite 2, Lebanon, PA 17042, USA

  • Lancaster RecumbentLancaster Recumbent4.0 (50 reviews)

    103 W Market St, Marietta, PA 17547, USA

  • Deluxx BikesDeluxx Bikes4.0 (106 reviews)

    720 Cumberland St, Lebanon, PA 17042, USA

  • Categories

    Top Visited Sites

    Trending Guides Posts