BikeTiresDirect Introduce
For cyclists across Portland, Oregon, and indeed throughout the cycling world, BikeTiresDirect has become a prominent name synonymous with an expansive selection of cycling gear and a dedicated approach to customer service. What started as a local bike club selling excess imported tires has blossomed into a popular retailer that serves both the immediate Portland community and a vast online customer base. This unique blend of local presence and global reach positions BikeTiresDirect as a significant player in the cycling industry, offering a compelling option for those seeking quality products and expert advice.
In a city celebrated for its vibrant cycling culture like Portland, having a go-to source for essential bike components, tires, and accessories is invaluable. BikeTiresDirect steps up to meet this demand, boasting an impressive inventory that caters to various cycling disciplines and preferences. Beyond the sheer volume of products, the consistent feedback from local customers highlights the human element that makes this business truly special. The staff's "super friendly, always accommodating, chatty, helpful" demeanor creates a welcoming shopping experience that fosters loyalty and encourages return visits, making it a beloved fixture in the local cycling scene.
While primarily recognized for its retail and online sales, it's important for local users to note a key distinction: BikeTiresDirect focuses exclusively on products and does "NOT do bike service/maintenance." This clarity helps manage expectations and guides customers toward the specific offerings they excel in – providing a vast selection of cycling necessities with unparalleled customer care, often extending a warm welcome even to four-legged companions like "Maple Bar," the doggo who is "always so kind to." This commitment to both product excellence and a friendly, community-oriented atmosphere truly sets them apart in the Oregon market.
BikeTiresDirect is physically located at 5741 NE 87th Ave, Portland, OR 97220, USA. This address places the business in a convenient and accessible part of Portland, making it a viable option for local pick-ups and in-person shopping for residents across the city and surrounding areas in Oregon. The location is adjacent to their expansive 40,000 sq ft warehouse, which means that their "entire inventory is at your fingertips." This direct access to a vast selection of products is a significant advantage for customers who prefer to physically browse, "feel the fabric, try on the shoes," and consult with staff directly. The availability of parking and the relative ease of navigating to this NE Portland location contribute to a smooth and efficient shopping experience for locals. While they are a major online retailer, their physical presence offers a tangible benefit for the Portland cycling community, allowing for immediate access to products and personalized assistance.
It's important to note their operating hours for in-person visits: they are open Tuesday through Saturday from 9 AM to 5 PM, with Monday designated for curbside pickup only during the same hours. They are closed on Sundays. This schedule allows locals to plan their visits effectively, whether they're swinging by for a quick pickup or a more extensive Browse session.
Extensive Retail Sales (Online and In-Store): Offers a vast selection of bicycle tires, components, parts, accessories, apparel, nutrition products, computers, trainers, tools, and more. Their inventory is reflected in real-time online, ensuring product availability.
Same-Day Shipping (for online orders): Orders placed before 2:00 PM PT (5:00 PM ET) are almost always shipped the same day (Monday-Friday), ensuring quick delivery for online customers.
Local Pick-up Options: Provides the convenience of in-store shopping and curbside pickup at their Portland location for local customers.
Expert Product Advice: Staff are "avid cyclists and racers" who "love to share our knowledge," providing informed recommendations and advice on products.
Bulk Purchasing Benefits: As a large-volume purchaser, they pass savings on to customers, often offering "awesome deals" like "frequent 20% off everything" and a points-based VIP club for future discounts.
Customer Service Support: Offers customer service via phone for immediate assistance and order inquiries, highlighting their commitment to resolving issues.
No Bike Service/Maintenance: It is clearly stated that they "DO NOT do bike service/maintenance" at their retail shop. Their focus is solely on product sales.
Vast Product Selection: Offers an "amazing" and "great selection" of cycling products, from tires and components to apparel and specialized accessories like "all the bags you could need," ensuring a comprehensive shopping experience for diverse cycling needs.
Exceptional Customer Service: The staff is consistently described as "Super friendly, always accommodating, chatty, helpful," creating a pleasant and supportive atmosphere for customers. Their willingness to assist, even with canine companions, fosters a loyal customer base.
Strong Local and Community Support: As a "local biz that support the local scene," BikeTiresDirect has built strong ties within the Portland cycling community, appealing to customers who prefer to support local enterprises.
Competitive Pricing and Deals: Known for offering "awesome deals" and competitive pricing, often with loyalty programs like the VIP club that provide "percentage back in store credit on almost every purchase."
Efficient Operations: Their real-time inventory tracking and commitment to same-day shipping (for orders placed by 2 PM PT) demonstrate high operational efficiency, benefiting both local and online customers with quick access to products.
Pet-Friendly Environment: The fact that they are "always so kind to my doggo when I swing her through (Maple Bar!)" adds a unique and charming highlight, making the in-store experience even more welcoming for local pet owners.
Decades of Reliability: Customers note having "zero issues shopping at BTD over the last 5 years," and the business has grown from a local club, reflecting long-standing reliability and trustworthiness.
Address: 5741 NE 87th Ave, Portland, OR 97220, USA
Phone: (800) 682-0570
Mobile Phone: +1 800-682-0570
For the residents of Portland, Oregon, BikeTiresDirect is a highly suitable and deeply cherished resource within the local cycling community. Its remarkable blend of a vast product inventory, genuinely friendly and knowledgeable staff, and strong ties to the local scene makes it a standout choice for acquiring cycling necessities. As one long-time customer passionately articulated, "To have such a place here in Portland has been amazing. Great selection, and, did I mention the staff? Super friendly, always accommodating, chatty, helpful." This personal touch is a significant draw, fostering a sense of community that extends even to beloved pets like "Maple Bar!"
The clear distinction that they "DO NOT do bike service/maintenance" is crucial for managing local expectations, ensuring that customers visit for what BikeTiresDirect truly excels at: providing an unparalleled selection of tires, components, and accessories. Their ability to offer a "great selection" and ensure customers "get what ya need" at competitive prices, often with attractive deals and loyalty programs, provides substantial value for the local economy and individual cyclists.
Furthermore, their commitment to being a "local biz that support the local scene" resonates strongly with Portland's community-conscious ethos. Whether you're a serious cyclist in need of specific components or a casual rider looking for accessories, the convenience of a local retail presence where you can physically inspect products and receive knowledgeable, in-person advice is a tremendous advantage over online-only retailers. BikeTiresDirect represents a valuable and reliable cornerstone for the Portland cycling community, making it an essential stop for anyone looking to equip their ride with quality gear while supporting a friendly, local business that understands and contributes to the vibrant Oregon cycling culture.
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BikeTiresDirect Location
BikeTiresDirect
5741 NE 87th Ave, Portland, OR 97220, USA
BikeTiresDirect Reviews
The fact that I’ve yet to review this place is insane. To have such a place here in Portland has been amazing. Great selection, and, did I mention the staff? Super friendly, always accommodating, chatty, helpful. I’ve had zero issues shopping at BTD over the last 5 years. It’s just a great place to get what ya need, and they are a local biz that support the local scene ya know what I mean?! Plus they are always so kind to my doggo when I swing her through (Maple Bar!). I can’t recommend this place enough. They have all the bags you could need!It IS a retail shop, they DO NOT do bike service/maintenance.
Apr 16, 2025 · Matt GuziejkaSkip this place if you are not currently at your billing address when ordering online. Instead of rejecting the order immediately, they will take it and then cancel it the day before the order was supposed to arrive. Total waste of time.Edit:They called from an unknown number that their website never said they would be calling from on the order screen. I have ordered from other places that make it very clear when checking out what number they may call from if there is an issue. When they canceled the order, I got an email immediately. An email or text message before cold calling was apparently too much trouble, but they had no problem sending an email to let me know they cancelled the order. I made a new order from manhattanrunningco in kansas and they shipped the item out without any problems and without cold calls from random numbers. I don't get how they think it makes sense to have no communication policies on the order page. I guess it is easier to respond to online reviews than to update the order page with any of this information?
Jun 05, 2025 · Patrick OI ordered a bike trainer from BTD for my husband for Christmas. The order was placed in November. Since I placed the order, the only thing I've received from BikeTiresDirect is emails saying that the order is delayed. We're up to 7 emails at this point. I'm constantly told a new delivery date, which clearly is never accurate. The newest delivery update is now February 22nd which is nearly 3 months after the order was placed and months after the original promise date. This is insane.
Feb 04, 2025 · Shanna HillerichThe customer service here is absolutely amazing! I had to exchange a helmet for a different size which was super easy and the refund process was really fast. I also had to get a replacement tire sent to me because one of the tires I received was apparently defective from the Maxxis factory and they sent a new one out to me the same day I contacted them. I had heard good things about Bike Tires Direct but I wasn’t expecting this level of professionalism and efficiency.
Nov 16, 2021 · Daniel FitchI needed two new 26 inch Mt bike road tires for my City Cruiser. The old tires blew out the sidewalls they were so old. Found Bike Tires Direct and they had these Michelin Protek tires for a very reasonable price. Plus free shipping for $50 or more. I was expecting the normal 7 day UPS. To my amazement they were here in 2 days. My bike has new Sneakers and I am cruising the neighborhood. Super website super shipping super product.
Jun 24, 2022 · Scott Stillman
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