Bicycle Express

Hello, fellow Vermont riders! Whether you're carving up the singletrack on a mountain bike, cruising scenic gravel roads, or commuting through our charming towns, having a bike shop that truly understands your passion is invaluable. In Waterbury, Vermont, there's one name that consistently earns the highest praise from cyclists across the state, even drawing customers from Burlington despite closer options: Bicycle Express.

Bicycle Express is more than just a place to buy a bike; it's a hub for serious cyclists and casual riders alike, built on a foundation of expert knowledge, genuine helpfulness, and a deep love for the sport. Established in 2006 by brothers Ezra and Noah Tautfest, their philosophy is simple: focus on bicycles and do it exceptionally well, prioritizing "quality, friendly service, and knowledge." They are known for providing solid, consistent, and trustworthy experiences every single time. This article will take you on a tour of what makes Bicycle Express a truly special place for Vermont's cycling community, covering its convenient location, the extensive range of services it provides, its unique features and highlights, and ultimately, why it's the undisputed choice for locals seeking the best in bike sales and service.

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Bicycle Express is strategically located at 23 Commercial Dr, Waterbury, VT 05676, USA. This address places it conveniently within Waterbury, a central and easily accessible town for cyclists throughout Vermont. Waterbury's location along major routes makes it a manageable drive from Burlington, Montpelier, Stowe, and other surrounding communities, as evidenced by customers willingly making the 30-minute drive from Burlington for their services.

The shop's position on Commercial Drive likely offers ample parking, which is a key convenience when transporting bikes of any size for purchase or service. Its location in Waterbury also means it's nestled in an area with fantastic access to some of Vermont's best riding, including trailheads like Perry Hill, Little River State Park, Camel's Hump State Forest, and the Stowe Trails Partnership, all within a 45-minute drive.

This accessibility ensures that Bicycle Express can serve a broad base of Vermont cyclists, from those seeking a quick repair during a ride to those making a dedicated trip for a high-end bike purchase or comprehensive service. It reinforces their role as a vital resource for the entire cycling community in Vermont.

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Bicycle Express in Waterbury offers a comprehensive array of services designed to meet every need of a Vermont cyclist, from purchasing a new high-end ride to getting existing bikes back on the road or trail. They emphasize quality, friendly, and knowledgeable service, treating every bike as if it were their own.

• Bicycle Sales: They stock a wide variety of bikes for all types of riders, from recreational to performance-oriented. Their inventory includes Road Bikes (Aero Race, Road Race, Triathlon and TT, Electric Road), Mountain Bikes (Cross Country, Trail, Enduro, Downhill, Recreation, Electric Mountain), Cross & Gravel Bikes, Fitness & City Bikes (City, Electric City, Electric Adventure), E-bikes (Electric City, Electric Road, Electric Mountain, Electric Adventure), and Kids Bikes (for ages 5-7, 7-12, 10-16). They proudly carry a range of reputable brands that they believe in, including Pivot Cycles (as highlighted by a customer purchasing a Switchblade), Santa Cruz, Cannondale, Scott, Trek, and more. They offer a price match guarantee on anything they sell.

• Bicycle Repair and Maintenance: Bicycle Express operates a full-service department with experienced mechanics capable of handling everything from "basic tire repairs to full suspension rebuilds, and more." They offer free estimates for service and strive for quick and accurate completion.

  • Wheels Off Tune ($115 for standard bike, $150 for e-bike, $50 for kids bike): Their most comprehensive service and best value, involving a thorough inspection and adjustment of all components.
  • A La Carte Repairs: Available for minor fixes and adjustments. Services include (but are not limited to):
    • Drivetrain: Remove/Replace Chain, Adjust Front or Rear Derailleurs, Brake Adjustment, Drivetrain Clean, BB Overhaul/Install, Brake Bleed (per brake), Drivetrain Install, Derailleur Hanger Alignment/Derailleur Adjustment, Brake Pad Install, Wrap Bars.
    • Wheels: Fix Flat Tire (Tube/Tubeless), Flat Fix for Bolt-On Wheel, True Wheel, Replace Spoke, Cushcore/Tire Insert Install, Glue Tubular, Wheel Build (From Parts/With Build-Down), Hub Overhaul, Tire Install.
    • Suspension: Fork Install/Shock Install, 50 Hour Fork/Shock Rebuild, Full Fork/Shock Service (200 Hours), Dropper Install/Basic Service.
    • Bike Build: Build Bike From Box (new or used), Build Bike From Parts Kit, Build Direct-to-Consumer Bike, Box Bike for Shipping.
    • Other: Headset Install, Di2 System Update, E-Bike Update, Wheel Re-Builds, Hydraulic Brake Bleed, Bike Rack Installations, Pedal Installation, Tape Handlebars.

• Bike Boxing and Shipping: A unique and highly appreciated service, as noted by a customer, is their ability to "help box up and ship my old bike" after it was sold online. This provides a significant relief for customers managing bike sales remotely.

• Parts and Accessories: They offer a wide range of components, accessories, clothing, helmets, shoes, and car racks. This includes everything needed to maintain or upgrade a bike, and to equip the rider.

• Pick Up and Delivery Service: During winter months (until Feb 15th), they offer pick-up and delivery of bikes from your doorstep, a convenient service to avoid salting bikes during snowy conditions.

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Bicycle Express in Waterbury stands out among Vermont bike shops due to several exceptional features and highlights that resonate deeply with its loyal customer base.

• Unparalleled Expertise and Knowledge: Customers consistently laud the staff for being "super knowledgeable" and providing "expert help." They are praised for their deep "knowledge of the industry and products," ensuring that customers receive the best advice whether buying a new "high-end bike" like a Pivot Switchblade or seeking solutions for complex issues. Their ability to "always seemed to know exactly who I was and never skipped a beat," even when working with "4 different guys," speaks volumes about their coordinated expertise.

• Consistent and Trustworthy Experience: This is a major differentiator. Despite having many shops closer to home in Burlington, customers "choose to drive the 30 minutes to Bicycle Express because I know I'll get a solid, consistent, and trustworthy experience every time." This reliability builds profound customer loyalty and makes them a go-to for serious riders across Vermont.

• Genuine Willingness to Help: The staff are described as "humble and willing to help no matter how big or small the problem." This approachable and unpretentious attitude ensures that every customer feels valued, whether they're a seasoned pro or a new rider with a simple question.

• Problem Solvers and Community Builders: The anecdote about helping box and ship an old bike after an online sale demonstrates their readiness to go "above and beyond" for customer convenience. They are focused on "building strong, trusting relationships" and "sharing that with my community is what keeps me coming to work everyday."

• Active Community Involvement: Bicycle Express is deeply embedded in the Vermont cycling community. They own and operate Bicycle Express Racing, sponsoring youth cycling teams (like Vermont Youth Cycling) and organizing community gravel rides and trail nights (e.g., at Perry Hill Trails). They host events like free kids helmet clinics, demonstrating a commitment to safety and growing the sport locally.

• Excellent Bike Inventory: They carry "great bikes in stock" from reputable brands like Pivot, Santa Cruz, Cannondale, and Scott, catering to a wide range of cycling disciplines from road to electric mountain bikes. This extensive selection, coupled with their "best price guarantee," makes them a strong contender for any bike purchase in Vermont.

• Founded by Passionate Riders: Brothers Ezra and Noah Tautfest, who started Bicycle Express in 2006, are riders themselves. This personal passion permeates the shop's culture, leading to a focus on the "joy of riding" and fixing bikes "as though they were our own bikes."

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For those in Vermont ready to experience the unmatched service and expertise of Bicycle Express in Waterbury, here is their essential contact information:

• Address: 23 Commercial Dr, Waterbury, VT 05676, USA

• Phone: (802) 882-8289

• Mobile Phone: +1 802-882-8289

Their general operating hours are:

• Monday: 10:00 AM - 6:00 PM
• Tuesday: 10:00 AM - 6:00 PM
• Wednesday: 10:00 AM - 6:00 PM
• Thursday: 10:00 AM - 6:00 PM
• Friday: 10:00 AM - 6:00 PM
• Saturday: 10:00 AM - 5:00 PM
• Sunday: Closed

For service and repair, they welcome you to stop by during business hours. While many repairs can be done same-day, some may take longer. You can contact them for a free estimate and to discuss your specific needs. They also offer convenient pick-up and delivery services during winter months.

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For residents of Vermont, Bicycle Express in Waterbury is not just a bike shop; it's a quintessential local resource that embodies the spirit of our state's vibrant cycling culture. Its suitability for locals is deeply rooted in its commitment to "quality, friendly service, and knowledge," creating an environment where every customer feels valued and understood.

The most compelling reason for its local appeal is the "solid, consistent, and trustworthy experience every time." As highlighted by a customer who drives 30 minutes from Burlington, the reliability and expertise found at Bicycle Express are worth the trip. In Vermont, where outdoor recreation is a way of life, having access to "super knowledgeable" and "humble" mechanics who can handle everything from a high-end Pivot Switchblade to "any reason" a bike might need attention, is invaluable. This level of consistent, expert care ensures that our bikes are always ready for Vermont's diverse terrains, from mountain trails to gravel roads.

Furthermore, Bicycle Express's deep integration into the Vermont cycling community sets it apart. The owners and staff are passionate riders themselves, actively participating in and supporting local events, youth teams, and community rides. This genuine love for cycling translates into a shop that truly serves as a gathering place for enthusiasts. For Vermonters, this means supporting a local business that not only provides excellent products and services but also actively contributes to the health and growth of our beloved cycling scene.

In essence, Bicycle Express is the local bike shop that every Vermont cyclist dreams of: a place where you'll find top-tier bikes, unparalleled mechanical skill, honest advice, and a team that genuinely cares about getting you out there to experience the "joy of riding."

Bicycle Express

23 Commercial Dr, Waterbury, VT 05676, USA