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Cycling GuiderBike ShopsMichiganWayne CountyDetroitCass CorridorBike Shops in Woodward AvenueTrek Bicycle Detroit Midtown
Trek Bicycle Detroit Midtown ico

Trek Bicycle Detroit Midtown

3613 Woodward Ave, Detroit, MI 48201, USA

4.0
Extremely Disappointing Experience – Rude Management & Used Bike Sold as NewI had a terrible experience at this Trek bike store, and I would not recommend it to anyone. I came in to purchase what I was told was a brand new bike—not a demo model—but it was clearly used. The tires had dirt in them, and the bike had visible nicks and scratches. When I pointed this out, the staff brushed it off and acted like it wasn’t a concern.I was already uncomfortable with how rude and dismissive the staff were during the sale, but things got even worse when I got home and discovered even more scratches that I hadn’t noticed in the store. To make matters worse, I wasn’t informed about any of the financing options available—which should be standard information during a purchase like this.When I called the store to express my concerns, the manager was shockingly disrespectful. He talked over me, refused to listen, and even told me he wasn’t going to “go back and forth” with me. He completely dismissed my concerns and made me feel like my experience and money didn’t matter at all.The entire process was rushed and I felt as if the store manager just wanted to make a sale. After driving over an hour to this particular store.Selling a clearly used bike as new and then treatinga paying customer this way is unacceptable. I expected better from Trek, and I left this store feeling frustrated, disappointed, and disrespected. I won’t be back—and I strongly suggest you take your business elsewhere. - crystal scott
Trek Bicycle Detroit Midtown Overview Intro Photos Location Reviews

Trek Bicycle Detroit Midtown Introduce

For many in Michigan, especially those in the bustling heart of Detroit, a reliable and well-stocked bicycle store is essential for enjoying the region's diverse cycling opportunities. Trek Bicycle Detroit Midtown, a prominent name in the cycling world, aims to be that very place. Located on the iconic Woodward Avenue, this store offers a range of Trek bicycles, accessories, and services designed to cater to riders of all levels, from casual commuters to dedicated enthusiasts. While customer experiences can sometimes vary, the store serves as a key access point for the globally recognized Trek brand and its commitment to cycling innovation.

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Location and Accessibility

Trek Bicycle Detroit Midtown is strategically located at 3613 Woodward Ave, Detroit, MI 48201, USA. This address places it firmly within Detroit's vibrant Midtown cultural district, a hub of activity and easily accessible from across the city and surrounding Michigan communities. Woodward Avenue itself is a major thoroughfare, making it simple to reach the store whether you're driving, taking public transport, or even cycling directly to the shop. Its central location makes it a convenient stop for quick repairs, Browse new models, or picking up essential cycling gear while exploring downtown Detroit or the wider metropolitan area.

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Services Offered

Trek Bicycle Detroit Midtown provides a variety of services aimed at supporting your cycling journey, from selecting a new bike to keeping your current ride in top condition.

  • New Bicycle Sales: The store offers a wide selection of new Trek bicycles, encompassing various categories such as road bikes (e.g., Domane, Émonda, Madone), mountain bikes (e.g., Fuel EX, Supercaliber, Marlin), hybrid bikes (e.g., FX), electric bikes, and kids' bikes. The staff can assist customers in finding the right bike model and size to suit their riding style and preferences.

  • Bicycle Service and Repair: The service department at Trek Bicycle Detroit Midtown is equipped to handle repairs and maintenance on all bicycle makes and models, not just Trek. They offer various tune-up levels, including Level 1 (The Scrub Down), Level 2 (The Deep Clean), and Level 3 (The Strip Down), which cover everything from basic adjustments to complete bike overhauls, including drivetrain cleaning, wheel truing, and bearing system overhauls. They emphasize timely service to get riders back on their bikes quickly.

  • Free Tune-Up with New Bike Purchase: When you purchase a new bike from a Trek store, your first tune-up is typically free within the first year. This service includes checking bolts, tire pressure, and adjusting brakes and shifting to ensure your new bike feels as good as it did on day one.

  • Parts and Accessories Sales: Customers can find a broad range of cycling accessories and parts, including helmets, lights, tires, tubes, saddles, handlebars, pedals, and apparel. This ensures that riders can equip themselves with everything needed for a safe and enjoyable ride.

  • Expert Advice and Consultations: Many customers have praised the staff for being knowledgeable and offering consultative advice on bike models, local trails, maintenance, and essential accessories. They aim to provide information without being overly pushy, helping customers make informed decisions.

  • Trek Financing Options: For those looking to manage their purchase, Trek offers financing solutions powered by Citizens Pay. This allows customers to spread the cost of their bike and gear over time, with promotional APR options for qualified buyers. Information about these financing options is generally available in-store.

  • Trade-in Program (Red Barn Refresh): Customers may have the option to trade in their old Trek bike through the Red Barn Refresh program to receive in-store credit towards a new purchase, promoting sustainable cycling practices.

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Features / Highlights

Trek Bicycle Detroit Midtown offers several features that appeal to local cyclists, alongside areas where customer experiences have shown room for improvement.

  • Wide Selection of Trek Products: As a dedicated Trek store, it provides access to the full range of Trek bikes, known for their quality, innovation, and diverse models catering to various riding styles. This includes road, mountain, hybrid, and electric bikes.

  • Professional Service Department: The shop boasts a professional service staff trained to work on all bike makes and models. Many positive reviews highlight efficient and quick repair services, with some customers getting their bikes back on the road in less than 15 minutes for minor fixes.

  • Knowledgeable and Friendly Staff (Mixed Reviews): While some customers report "rude management" and a rushed sales process, many other recent reviews praise the staff, particularly mentioning individuals like "Jason" (and sometimes "both Jasons"), "Larry," and "Dan," for being "very helpful," "knowledgeable," "professional," "super friendly," and "attentive to needs." This indicates a varied customer experience, but a significant portion finds the team to be welcoming and competent.

  • Community Engagement: The store has been noted for sponsoring local cycling events, such as the "Slow Roll in Detroit," which fosters community engagement and promotes cycling as an inclusive activity for people of diverse backgrounds. This commitment to local initiatives adds to its community value.

  • Clean and Organized Environment: Some customers have mentioned the store is "very nice and clean," which contributes to a comfortable shopping experience.

  • Commitment to Timeliness: Positive reviews frequently highlight the "timely" and "efficient" nature of repairs, indicating a focus on minimizing downtime for customers.

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Contact Information
  • Address: 3613 Woodward Ave, Detroit, MI 48201, USA

  • Phone: (313) 484-3338

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Conclusion: Why this place is suitable for locals

For Michigan residents looking for a reputable bicycle store, Trek Bicycle Detroit Midtown offers a significant presence within the Detroit cycling landscape. While it is important for customers to be clear about their expectations and thoroughly inspect any new bike purchase, the store remains a major retail point for one of the world's leading bicycle brands.

The store's location on Woodward Avenue makes it highly accessible for anyone in the Detroit metropolitan area seeking a new bicycle, essential accessories, or professional repair services. Many local cyclists find it a convenient spot for quick fixes or for receiving expert advice on their riding needs. The extensive range of Trek bikes means that individuals can find models suited for various terrains and purposes, from urban commuting to off-road adventures, directly supporting the active lifestyles of Michigan residents.

Despite some isolated negative feedback regarding sales experiences, a substantial body of customer reviews points to a team of knowledgeable and helpful individuals who are genuinely invested in assisting cyclists. For those in Michigan looking for a trusted brand, comprehensive service options, and involvement in local cycling events, Trek Bicycle Detroit Midtown stands as a valuable resource in the heart of the city. It's a place where you can typically expect reliable service for your bike and find a wide array of products to enhance your cycling experience on Michigan's roads and trails.

Trek Bicycle Detroit Midtown Photos

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Trek Bicycle Detroit Midtown Location

Trek Bicycle Detroit Midtown

3613 Woodward Ave, Detroit, MI 48201, USA

Trek Bicycle Detroit Midtown Reviews

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