Spokes Bicycle Company

For anyone in North Carolina passionate about cycling, or simply looking to start their journey on two wheels, finding a bicycle store that combines expertise with genuine care is a true gem. In Burlington, that gem is Spokes Bicycle Company. This local establishment is more than just a place to buy a bike; it's a community-focused shop where clear communication, deep product knowledge, and outstanding customer service come together to ensure every rider, from beginners to seasoned enthusiasts, finds exactly what they need.

As locals, we value businesses that go the extra mile, offering personalized attention and truly understanding our needs. Spokes Bicycle Company, led by Dave, exemplifies this commitment. Their dedication to helping customers find the "perfect" bike and ensuring satisfaction long after the purchase makes them a trusted partner in the North Carolina cycling scene. Whether you're in the market for a new e-bike, a traditional bicycle for a teenager, or just looking for reliable advice, Spokes Bicycle Company is here to help.

Spokes Bicycle Company is conveniently located at 747 E Davis St, Burlington, NC 27215, USA. Situated in Burlington, this address makes the shop easily accessible for residents throughout Alamance County and surrounding areas of North Carolina. East Davis Street is a recognizable thoroughfare, ensuring a straightforward drive for visitors.

The accessibility of this location is a significant benefit for local customers. Burlington serves as a central point in this part of North Carolina, meaning the shop is within a reasonable drive from various communities. While specific parking information isn't provided, commercial areas typically offer convenient parking options. This ease of access contributes to a stress-free experience when you're looking to browse bikes, get advice, or pick up a new accessory.

Spokes Bicycle Company appears to offer a well-rounded set of services catering to the diverse needs of the North Carolina cycling community, with a particular emphasis on sales and customer support.

• Bicycle Sales: They are a key provider of new bicycles, including electric bikes (e-bikes). Customer reviews specifically mention the purchase of "Aventon ebikes," indicating they stock and are knowledgeable about popular e-bike brands. While not exhaustively listed in the provided snippets, a general "bicycle store" typically offers a range of road bikes, mountain bikes, hybrid bikes, and kids' bikes.

• Expert Guidance and Selection: A core service is helping customers "find a great bike... that meets our needs perfectly." This suggests a consultative sales approach where staff, like Dave, assist in matching riders with suitable bicycles based on their individual requirements, riding style, and budget.

• Order and Fulfillment: The experience of having e-bikes "completed in a couple of weeks" indicates their process for ordering, receiving, and preparing bicycles for customers, even if a specific model isn't immediately in stock.

• Customer Follow-Up and Communication: Dave's "level of communication and follow up made a huge impact" on customers. This highlights a commitment to keeping customers informed throughout the sales and delivery process, which is a valuable service.

• After-Sales Support (Implied): While not explicitly detailed as a separate service, the satisfaction expressed by customers with bikes purchased "a couple of weeks" prior and even "3 years ago" suggests that the shop stands behind its products and likely offers ongoing support, whether for minor adjustments, warranty inquiries, or general advice.

• Accessories and Parts (Implied): As a full-service bicycle company, it's highly probable that Spokes Bicycle Company also offers a selection of cycling accessories (helmets, lights, locks, bags) and essential parts for maintenance and upgrades, though this isn't directly mentioned in the brief reviews.

• Bicycle Repair and Maintenance (Implied): While the reviews focus on sales, a "bicycle company" typically offers repair and maintenance services, from basic tune-ups to more complex repairs. This is an expectation for a complete local bike shop, ensuring bikes remain in optimal condition.

Spokes Bicycle Company in Burlington stands out to North Carolina customers due to several key features and highlights, primarily centered around its exceptional customer interactions.

• Exceptional Customer Service and Personal Attention: The most significant highlight is the consistent praise for Dave's customer service. Phrases like "What a great find!", "really appreciate the clear communication, knowledge, and help," and "Dave does a really nice job" underscore a dedication to positive customer experiences. His "level of communication and follow up" is specifically noted as making "a huge impact."

• Knowledgeable Staff: Customers emphasize the "knowledge" of the staff, particularly Dave, in helping them "find a great bike" that "meets our needs perfectly." This indicates an ability to understand customer requirements and provide informed recommendations, rather than just pushing sales.

• Focus on Customer Satisfaction: The repeated mentions of customer happiness ("my family is happy with them," "Glad we found this place!") after their purchases highlight the shop's commitment to ensuring customers are truly satisfied with their bikes and the overall buying experience, even "a couple of weeks" or "3 years ago."

• Reliability in Product Delivery: The statement "Everything was completed in a couple of weeks" suggests efficiency and reliability in fulfilling orders, which is important for customers eagerly awaiting their new bikes.

• Experience with Popular E-Bike Brands: The specific mention of Aventon e-bikes demonstrates their familiarity and expertise with popular electric bike brands, catering to a growing segment of the cycling market in North Carolina.

• Trustworthy and Recommended: The tone of the reviews implies a high level of trust and willingness to recommend the business. Finding a place you're "Glad we found" and where someone "does a really nice job" speaks volumes about its reputation.

For all your cycling needs, here's how you can get in touch with Spokes Bicycle Company in Burlington, North Carolina:

Address: 747 E Davis St, Burlington, NC 27215, USA

Phone: (336) 312-0963

Mobile Phone: +1 336-312-0963

We recommend calling ahead to confirm their current business hours and discuss your specific needs, whether you're looking for a new bicycle, have questions about e-bikes, or require service for your current ride. Their team, particularly Dave, is known for clear communication and helpfulness.

For any resident of North Carolina, especially those in the Burlington area, Spokes Bicycle Company stands out as an exceptionally suitable and highly recommended local resource for all cycling needs. This shop truly understands the value of personalized service and clear communication, making the experience of buying or maintaining a bike enjoyable and stress-free.

The most compelling reason for locals to choose Spokes Bicycle Company is the consistently praised customer experience, largely driven by Dave's dedicated approach. When you're making an investment in a bicycle, especially an e-bike, having someone knowledgeable who can patiently guide you to the "perfect" fit and ensure "clear communication" throughout the process is invaluable. This personal touch ensures that you not only get a great bike but also feel confident and supported in your purchase, whether it's for yourself or a family member.

Furthermore, the shop's ability to efficiently handle orders and provide follow-up demonstrates reliability and a commitment to customer satisfaction long after the initial sale. This fosters a sense of trust that is crucial for building a lasting relationship with a local business. For the cycling community in North Carolina, having a place like Spokes Bicycle Company, where expertise meets genuine care, means you have a reliable partner to support your passion for riding, ensuring many happy miles on the road or trail.

Spokes Bicycle Company

747 E Davis St, Burlington, NC 27215, USA