Priority Bicycles

For residents across New York, especially those navigating the vibrant and often demanding urban environment, the desire for a bicycle that offers simplicity, reliability, and low maintenance is paramount. Priority Bicycles, an award-winning independent bicycle brand, has carved a unique niche by providing just that. This article aims to offer a clear, engaging, and informative overview of Priority Bicycles, highlighting what makes it an excellent choice for local users in the New York region. We'll delve into its unique business model, the high-quality products it offers, its unparalleled customer service, and ultimately, why it stands out as a preferred option for those seeking a hassle-free cycling experience in the Big Apple and beyond. If you're in New York and looking for a bike that's built for everyday riding with minimal fuss, Priority Bicycles is a name you'll want to prioritize.

Priority Bicycles is headquartered at 174 Hudson Street, New York, NY 10013, USA. While Priority Bicycles operates primarily as a direct-to-consumer brand with global shipping, this address serves as their corporate office and also houses their New York City showroom. The showroom is open by appointment only, allowing customers in New York to experience their bikes firsthand. Located in the fashionable Tribeca neighborhood of Manhattan, 174 Hudson Street is easily accessible from various parts of New York City via subway, bus, or even by bike. This strategic location in a bustling urban hub allows local New Yorkers the unique opportunity to see, touch, and even test ride Priority's innovative bicycles before making a purchase. The accessibility of their showroom enhances the customer journey, providing a tangible connection to the brand despite their online-first sales model. For many New Yorkers, the convenience of a physical presence for a direct-to-consumer brand is a significant advantage, offering peace of mind and an enhanced shopping experience.

Priority Bicycles focuses on "making cycling simple" by offering low-maintenance, high-quality bicycles. Their services are designed to support this mission from purchase to pedal, emphasizing ease of use and exceptional customer support rather than traditional in-store repairs.

• Direct-to-Consumer Bicycle Sales: Priority Bicycles sells their entire range of bikes directly to customers online. This includes a variety of models for kids and adults, such as the Priority Current (e-bike), Classic Plus, Ace, 600, Continuum Onyx, and more, designed for commuting, recreation, and adventure.

• E-Bike Sales: They offer a range of electric bicycles, including popular models like the Priority Current Plus E-Bike, known for their smooth ride and high quality.

• Accessories Sales: Customers can purchase a wide array of accessories directly from their website, including mirrors, bike racks (with easy return processes for exchanges), lights, helmets, locks, storage solutions, and branded gear.

• Pre-Assembled Shipping: Bikes typically arrive 95% assembled, with clear, comprehensive YouTube videos and written instructions provided to guide customers through the final few easy steps of assembly. They also work with partners like Velofix for professional assembly if preferred.

• Exceptional Customer Service & Support (7 Days a Week): Their in-house support team is available 7 days a week, 365 days a year, via email, text, WhatsApp, or phone. They are praised for quick, informative, and friendly responses, even after business hours, for both product and service questions.

• Virtual Visits: Customers can schedule video chats with a team member from their NYC showroom for personalized guidance on bike selection, sizing, and features.

• Warranty Support & Local Shop Partnerships: Priority Bicycles' warranty is valid across the continental USA. While they sell direct, they have a large network of recommended local bike shops for service and are willing to work with any local bike shop to ensure customer satisfaction for repairs covered under warranty.

• Easy Returns and Refunds: The process for returning accessories (like a bike rack for exchange) is straightforward, with quick refund processing times, enhancing customer confidence.

• Fleet Bicycle Solutions: Priority also specializes in providing customizable, low-maintenance bikes for hotels, resorts, universities, and corporate campuses worldwide.

What truly sets Priority Bicycles apart and contributes to its widespread acclaim are its distinctive features and the consistently outstanding customer experience it delivers.

• Low-Maintenance Design (Gates Carbon Drive Belt): A core highlight of Priority Bicycles is their use of the Gates Carbon Drive Belt instead of traditional chains. This innovative feature makes their bikes rust-free, grease-free, and significantly reduces maintenance needs, a major advantage for everyday riders in urban environments like New York.

• Exceptional Customer Service: This is arguably their most praised feature. Customers consistently describe their support as "outstanding," "fantastic," "top-notch," and "responsive." The team, including customer service manager Daryl, goes above and beyond, offering quick resolutions (e.g., shipping a replacement screen within minutes) and friendly, informative communication "usually within a few hours and even after business hours." They are available 365 days a year.

• High-Quality and Reliable Bikes: Reviewers commend the bikes themselves, noting they are "well built," offer a "fantastic cycling experience," and "ride smoothly." The Current Plus E-Bike is specifically highlighted for its quality and enjoyment.

• Easy Assembly Experience: Despite being shipped 95% assembled, the provision of comprehensive YouTube videos ensures that customers can easily complete the assembly process themselves, with everything arriving "in perfect condition" and "no issues during the assembly process."

• Direct-to-Consumer Value: By selling directly, Priority Bicycles aims to offer high-quality bikes with innovative features (like the Gates Carbon Drive) at competitive price points, eliminating traditional retail markups.

• Commitment to Customer Satisfaction: The proactive resolution of issues (e.g., cracked screen replacement before the customer even fully reported it) and the flexibility in handling returns demonstrate a strong dedication to ensuring customer happiness. One customer recounted the owner personally offering a free hub replacement and credit for selling an unsatisfactory bike, showcasing an unparalleled level of support.

• Innovation and Design: Founded by industry veteran Dave Weiner, Priority Bicycles focuses on innovating features that make a real difference for riders, creating bikes that are not only low maintenance but also well-designed and functional for various riding styles.

For those in New York, NY, looking to connect with Priority Bicycles, here is their contact information:

• Address (Corporate Office & Showroom by appointment): 174 Hudson St, New York, NY 10013, USA

• Phone: (917) 819-1665

• Mobile Phone: +1 917-819-1665

• Email: [email protected] (for fastest response)

For locals in New York, Priority Bicycles offers a uniquely tailored and highly suitable cycling solution. While their primary sales channel is online, their physical showroom in Tribeca provides a crucial opportunity for New Yorkers to personally experience the quality and innovative design of their low-maintenance bikes. What makes Priority Bicycles truly ideal for the New York lifestyle is their commitment to simplicity and reliability. The Gates Carbon Drive belt eliminates the common urban hassles of greasy, rusty chains, making these bikes perfect for daily commutes and navigating diverse city conditions with minimal upkeep. Beyond the product itself, Priority's "top-notch" and always-available customer service (7 days a week!) provides immense peace of mind. From seamless ordering and rapid shipping to proactive problem-solving (like replacement parts already on their way) and easy assembly with video guides, every step of the customer journey is designed for convenience and satisfaction. For New Yorkers seeking a high-quality, durable, and exceptionally low-maintenance bicycle backed by outstanding support, Priority Bicycles presents a compelling choice that prioritizes their riding experience from purchase to every pedal stroke.

Priority Bicycles

174 Hudson St, New York, NY 10013, USA