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Cycling GuiderBike ShopsNew YorkKings CountyEast WilliamsburgBike Shops in Morgan AvenueUpway New York
Upway New York ico

Upway New York

140 Morgan Ave, Brooklyn, NY 11237, USA

4.0
Great customer service, thank you Emma! First time ebike purchase (plenty of analog bikes and a couple homade ebikes), did my research, found a great deal here, made my purchase and found an issue with the shipping pricing. Email support replied the same night even though ther were closed. Turned out to be a glitch and Emma took care of me via email support the next day. Bike was packed and sent out the day after purchase and I'm monitoring the progress now! Can't wait! 5 stars (so far ) for Customer support and speed of shipping/handling. I'll update this review on shipping/packing and quality of my new (to me) e-bike when I get it! - Mikey DELRO
Upway New York Overview Intro Photos Location Reviews

Upway New York Introduce

For New Yorkers embracing the convenience and thrill of electric bikes, finding a reliable and reputable source for e-bike purchases is crucial. The urban landscape of New York City, with its diverse neighborhoods and varying terrains, makes e-bikes an increasingly popular choice for commuters, delivery riders, and leisure cyclists alike. Upway New York has emerged as a key player in this evolving market, offering a unique and highly beneficial service: providing certified used electric bikes. This focus not only makes e-bikes more accessible and affordable but also promotes a sustainable approach to personal transportation within the five boroughs.

Upway New York isn't your average bicycle store. While many shops focus on new models, Upway specializes in giving quality e-bikes a second life. This approach offers significant advantages for New Yorkers looking to enter the e-bike world without the hefty price tag of a brand-new model, or for those seeking an environmentally conscious way to upgrade their ride. Their commitment to quality assurance means that even though the bikes are used, they meet rigorous standards, ensuring reliability and performance.

The rise of e-bikes in New York City reflects a broader shift towards more efficient and eco-friendly modes of transport. Whether you're navigating the bustling streets of Manhattan, exploring the greenways of Brooklyn, or making deliveries across Queens, an e-bike can transform your daily commute and weekend adventures. Upway New York positions itself as an essential resource for this growing community, bridging the gap between demand for affordable e-bikes and the supply of high-quality, pre-owned options.

By providing a transparent and customer-centric experience, Upway New York aims to make the e-bike purchasing process straightforward and enjoyable. Their model addresses common concerns associated with buying used items, instilling confidence through clear descriptions, robust support, and efficient logistics. For any New Yorker considering an e-bike, Upway New York represents a smart and sustainable choice.

Location and Accessibility

Upway New York is strategically located at 140 Morgan Ave, Brooklyn, NY 11237, USA. This address places the store in the vibrant and easily accessible neighborhood of East Williamsburg, Brooklyn. The area is well-known for its industrial roots, evolving into a hub for creative businesses, art studios, and a growing residential community. This makes Upway New York particularly convenient for Brooklyn residents, but its excellent connectivity also extends its reach to cyclists across the greater New York City area.

Accessibility to 140 Morgan Ave is a significant advantage for customers utilizing New York City's extensive public transportation network. The store is situated close to several MTA subway lines, making it easy to reach from various parts of Brooklyn, Manhattan, and even Queens. Specifically, the L train's Morgan Avenue station is just a short walk away, providing direct access from major transit hubs. Additionally, numerous bus routes serve the surrounding area, offering further options for convenient travel.

For those arriving by bike, the neighborhood features an increasing number of bike lanes and routes, making cycling to the store a feasible and enjoyable option. While specific parking information isn't always readily available for every urban location, the nature of East Williamsburg means that street parking might be available, though it can be competitive, as is typical for popular areas in New York City. However, the strong public transit links mitigate any potential parking challenges.

The location in Brooklyn, a borough highly conducive to cycling and home to a large population of bike enthusiasts, further solidifies Upway New York's position as a relevant and accessible resource for the local e-bike community. Its address in a dynamic and developing part of the city ensures that it remains connected to its customer base and the evolving urban environment.

Services Offered

Upway New York specializes in making electric bikes accessible and affordable for a wide range of customers. While their primary focus is on sales, their model encompasses several key services that ensure a smooth and confident purchasing experience.

  • Certified Used E-Bike Sales: Upway offers a curated selection of pre-owned electric bicycles that have undergone rigorous inspection and certification processes. This ensures that customers receive a reliable and high-quality e-bike, even though it's not brand new.
  • Quality Assurance: Each e-bike sold by Upway is thoroughly inspected, serviced, and tested to meet specific quality standards before being offered for sale. This process aims to eliminate common concerns associated with buying used items, providing peace of mind to buyers.
  • Detailed Product Descriptions: Upway provides clear and comprehensive descriptions of each e-bike, including its condition, specifications, and any notable features or minor imperfections. This transparency helps customers make informed decisions.
  • Online Sales Platform: While they have a physical presence, a significant part of their operation likely involves an efficient online platform, allowing customers to browse inventory, make purchases, and arrange shipping with ease.
  • Customer Support: Dedicated customer service (as highlighted by excellent reviews for individuals like Emma) is a key offering, providing assistance with inquiries, order tracking, and resolving any issues that may arise before, during, or after a purchase.
  • Shipping and Handling: Upway efficiently packages and ships e-bikes directly to customers. Their process focuses on speed and careful handling to ensure the bike arrives in excellent condition.
  • Post-Purchase Support/Follow-up: As noted by customer reviews, Upway provides good follow-up, ensuring that the delivered product meets expectations and addressing any minor omissions (like a missing wrench) promptly.
  • Sustainable Mobility Solutions: By giving used e-bikes a new life, Upway actively promotes sustainable transportation choices, reducing waste and extending the lifecycle of valuable products.

Features / Highlights

Upway New York stands out in the competitive e-bike market due to several key features and highlights that directly address customer needs and enhance their purchasing experience. These elements contribute significantly to their positive reputation among New York City's e-bike enthusiasts.

  • Certified Used E-Bikes: The core highlight of Upway is its specialization in certified pre-owned electric bikes. This unique selling proposition makes e-bike ownership more affordable and environmentally friendly, appealing to a broad segment of the NYC population looking for value and sustainability.
  • Exceptional Customer Service: Repeatedly praised by customers, the commitment to outstanding customer service is a major highlight. Instances like Emma's prompt and effective resolution of shipping issues, even outside of business hours, underscore a dedication to customer satisfaction that builds trust and loyalty.
  • Transparent Pricing and Deals: Customers appreciate the clear pricing structure and the availability of "great deals." This transparency and value proposition are crucial for New Yorkers seeking cost-effective mobility solutions.
  • Clear Communication and Follow-up: Upway maintains excellent communication throughout the purchasing and delivery process. The emphasis on being "very communicative" and providing "great follow up" ensures customers are always informed, from purchase to delivery.
  • Fast Shipping and Handling: The speed at which bikes are packed and dispatched after purchase is a significant advantage, particularly for customers eager to receive their new e-bike. This efficiency minimizes wait times and improves the overall purchasing experience.
  • Accurate Product Descriptions: The commitment to delivering products "as described" builds confidence. While minor omissions like a missing wrench can occur, the overall accuracy of the description ensures customers receive what they expect.
  • Sustainable Business Model: By promoting the reuse of e-bikes, Upway contributes to a more sustainable urban environment, reducing the demand for new manufacturing and extending the life cycle of electronic components. This aligns with the growing eco-consciousness in New York City.
  • High Customer Expectations Met: Upway consistently meets or exceeds customer expectations regarding both the product and the service provided, leading to high satisfaction rates and positive reviews.

Contact Information

For inquiries, support, or to learn more about their inventory of certified used e-bikes, Upway New York can be reached through the following channels:

Address: 140 Morgan Ave, Brooklyn, NY 11237, USA

Phone: (516) 469-7562

Mobile Phone: +1 516-469-7562

Conclusion: Why this place is suitable for locals

For New Yorkers, Upway New York stands out as an exceptionally suitable and valuable resource for entering or upgrading within the world of electric bikes. Its business model and customer-centric approach are perfectly aligned with the unique demands and preferences of city residents.

Firstly, the affordability offered through certified used e-bikes is a significant draw. New York City living is expensive, and the prospect of acquiring a high-quality electric bike at a more accessible price point makes sustainable and efficient transportation available to a broader demographic. This cost-effectiveness, without compromising on quality due to their rigorous certification process, makes e-bike ownership a realistic option for many who might otherwise find new models prohibitive.

Secondly, the commitment to exceptional customer service, as evidenced by glowing reviews for staff like Emma, is paramount in a city where consumers appreciate efficiency and reliability. New Yorkers lead fast-paced lives and value businesses that are responsive, communicative, and proactive in resolving issues. Upway's demonstrated ability to provide swift and effective support, even outside regular hours, builds immense trust and convenience, ensuring a smooth purchasing journey from start to finish.

Furthermore, the focus on sustainability resonates deeply with New York's growing environmental consciousness. By specializing in certified used e-bikes, Upway actively contributes to reducing waste and promoting a circular economy. For locals who are increasingly mindful of their environmental footprint, choosing a pre-owned e-bike from Upway aligns perfectly with their values, offering a green alternative to traditional commuting or leisure travel.

Finally, the operational efficiency, including fast shipping and clear communication, directly addresses the need for quick and transparent transactions in an urban environment. New Yorkers expect businesses to deliver on their promises promptly, and Upway's track record of rapid dispatch and accurate descriptions ensures that customers receive their e-bikes as expected, minimizing waiting times and maximizing satisfaction.

In essence, Upway New York is more than just an e-bike dealer; it's a smart, sustainable, and customer-focused solution for urban mobility. Its combination of affordability, exceptional service, and environmental responsibility makes it an ideal choice for any New Yorker looking to embrace the future of personal transportation.

Upway New York Photos

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Upway New York Location

Upway New York

140 Morgan Ave, Brooklyn, NY 11237, USA

Upway New York Reviews

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