Upway Los Angeles Introduce
As electric bikes continue to revolutionize personal transportation and recreational cycling across California, the demand for quality, accessible, and sustainable options is higher than ever. Upway Los Angeles steps in as a leading solution, specializing in certified pre-owned electric bikes. For residents throughout the Golden State, from the bustling urban centers to the scenic coastal communities, Upway offers a unique and highly beneficial approach to e-bike ownership. This article will provide an in-depth look at Upway Los Angeles, exploring its mission, convenient location, comprehensive services, and the distinct advantages it offers to local Californian cyclists.
Upway is an innovative company that has quickly established itself as a global leader in the refurbished e-bike market. Founded in 2021 with headquarters in Paris, France, Upway's mission is to make electric mobility accessible and affordable for everyone. Their Los Angeles "UpCenter" in Redondo Beach, opened in March 2025, represents a significant expansion into the largest e-bike market in the USA. Unlike traditional bike shops that primarily sell new models, Upway focuses on meticulously inspecting, repairing, and certifying used electric bikes, offering them at significant discounts—up to 60% off retail prices—while providing a one-year warranty on mechanical and electrical components. This approach not only provides great value but also promotes sustainability by giving e-bikes a second life, reducing electronic waste and carbon emissions.
Customer experiences with Upway consistently highlight the quality of their refurbished bikes and the ease of their service. One delighted customer shared their online purchase experience: "I purchased an e-bike from Upway and everything about the experience was great. It arrived in 3 days and was even better than I was hoping. It was a previously owned bike and it was pristine. I’ve bought several bikes online, but none have been packaged so tightly and securely. Took me longer to remove the foam and cardboard protection than to assemble the bike. Can not recommend Upway more. Fantastic company." Another customer, who visited the Los Angeles location, praised the direct interaction: "They are attentive and are in touch with the website and the individual sales items.... they saw and recognized the bike I was looking to buy. They solved my problem. I bought a bike! I bought the bike pictured in Apr. I believe...got over a K onit!" These testimonials underscore Upway's commitment to delivering high-quality products and a smooth, supportive customer journey, whether online or in person.
Upway Los Angeles is strategically located at 2400 Marine Ave, Redondo Beach, CA 90278, USA. This location is particularly advantageous for residents throughout Southern California, especially those in the South Bay area (including Redondo Beach, Hermosa Beach, and Manhattan Beach) and the wider Los Angeles metropolitan region. The Marine Avenue address places it conveniently next to the Metro K Line Redondo Beach Marine Station and the Redondo Beach Park/Ride, offering excellent public transportation accessibility.
For customers arriving by car, the location provides ease of access, typically with ample parking available, which is a crucial consideration when visiting a specialized e-bike center. What makes this location truly stand out for Californians is the option to visit their "UpCenter" showroom in person. While Upway primarily operates as an online platform for sales and delivery, the Los Angeles showroom allows potential buyers to "see and test the bikes in person," "meet our team, and try out the bikes yourself." This blend of online convenience with a tangible, in-person experience provides peace of mind, especially for those making a significant purchase like an e-bike. The ability to "take it home the very same day" from the showroom further enhances the local appeal and convenience.
Upway Los Angeles specializes exclusively in electric bikes, offering a unique set of services centered around making high-quality e-mobility accessible and sustainable. Their process is rigorous and transparent, ensuring customers receive a reliable product. While they are primarily a sales platform for refurbished e-bikes, their services are comprehensive:
- Certified Pre-Owned E-Bike Sales: Offering a wide selection of used electric bikes from over 200 top brands (e.g., Rad Power, Super 73, Aventon, Specialized, Gazelle, Riese & Müller, Trek, Cannondale, Bianchi, Scott, Electra), available at up to 60% off retail prices. Each bike undergoes a meticulous 50-point inspection and refurbishment process.
- Diverse E-Bike Categories: Providing various types of e-bikes including city/hybrid, road, mountain (e-MTB), cargo, folding, gravel, and adventure e-bikes, catering to diverse riding styles and needs.
- Professional Refurbishment: Every e-bike is inspected, repaired, and certified by a team of Master Mechanics. This includes replacing worn parts (tires, brakes, cables, chains), bleeding hydraulic brakes, truing wheels, lubricating chains, and comprehensive quality control checks.
- Electrical Repairs and Battery Refurbishment: Specialized services for electrical components, including refurbishment or replacement of batteries (if residual capacity is below 80%), replacement of torque sensors, and repair/replacement of displays and lights.
- 1-Year Warranty: All certified pre-owned e-bikes come with a 1-year warranty covering mechanical and electrical failures, providing significant peace of mind that is rare in the used market.
- Extended Protection Plans: Options to purchase additional protection plans covering accidental damage and theft for up to three years.
- Test Rides & Showroom Visits: The Los Angeles UpCenter allows customers to schedule in-person visits to test ride bikes and receive expert guidance, simulating a traditional showroom experience.
- Online Shopping & Home Delivery: A seamless online platform for Browse inventory, purchasing, and arranging delivery directly to your home. Bikes are delivered partially assembled (15-minute or 5-minute assembly options, or even fully unboxed delivery for local customers within 100 miles of the UpCenter).
- 14-Day Return Policy: Offering a generous return policy for customer satisfaction.
- Sell Your E-Bike: Upway also buys used e-bikes, providing competitive offers and a hassle-free process for sellers, contributing to their circular economy model. They even offer a $150 credit towards buying a bike on Upway if you trade in your used e-bike.
Upway Los Angeles stands out with several distinct features and highlights that make it a compelling choice for Californians:
- Specialization in Certified Pre-Owned E-Bikes: Their core focus on thoroughly inspected and refurbished electric bikes fills a crucial gap in the market, offering affordability without compromising quality, making e-mobility accessible to more people.
- Rigorous 50-Point Inspection: Every e-bike undergoes a comprehensive evaluation by master mechanics, ensuring mechanical and electrical components are in top condition, setting a high standard for used bikes.
- Industry-Leading 1-Year Warranty: Providing a full year of coverage on crucial components (frame, battery, motor, electronics) offers significant assurance to buyers, distinguishing them from typical private sales of used bikes.
- Wide Selection of Top Brands and Types: Offering e-bikes from over 200 popular brands across various categories (city, mountain, road, cargo, folding, etc.), catering to diverse preferences and riding needs.
- Significant Cost Savings: Customers can save "up to 60% off retail prices," making high-quality e-bikes much more affordable.
- Hybrid Shopping Experience: The unique blend of a robust online platform with a physical showroom in Los Angeles allows customers to browse online, test ride in person, and even take their bike home the same day.
- Excellent Customer Service: Reviews highlight attentive, friendly, and helpful staff who guide customers through the selection and purchasing process without pressure.
- Sustainable Business Model: By refurbishing and reselling e-bikes, Upway actively promotes environmental sustainability by extending product lifecycles and reducing waste.
- Secure and Convenient Delivery: Bikes are expertly packaged and shipped, with options for minimal assembly required by the customer, and 100% shipping protection is included.
For more information, to schedule a showroom visit, or to inquire about selling your e-bike, you can contact Upway Los Angeles using the following details:
Address: 2400 Marine Ave, Redondo Beach, CA 90278, USA
Phone: (516) 469-7562
Mobile Phone: +1 516-469-7562
Upway Los Angeles is an excellent and highly relevant option for locals across California seeking to embrace electric mobility. Its specialized focus on certified pre-owned e-bikes addresses a critical need in the market by providing high-quality, affordable alternatives to brand-new models. For Californians keen on sustainable transportation, or those looking to try an e-bike without the full investment of a new purchase, Upway's value proposition is incredibly strong. The comprehensive 50-point inspection and the generous 1-year warranty offer a level of confidence and peace of mind rarely found in the used e-bike market.
The flexibility of their service, combining a user-friendly online platform with the option to visit their Redondo Beach showroom for test rides and expert consultation, caters to diverse customer preferences. This hybrid approach, coupled with excellent customer service and a commitment to making e-bikes more accessible, positions Upway Los Angeles as an invaluable resource for the vibrant and growing e-bike community throughout California, empowering more residents to enjoy the benefits of electric cycling.
Upway Los Angeles Photos










Upway Los Angeles Location
Upway Los Angeles
2400 Marine Ave, Redondo Beach, CA 90278, USA
Upway Los Angeles Reviews
They are attentive and are in touch with the website and the individual sales items.... they saw and recognized the bike I was looking to buy. They solved my problem. I bought a bike! I bought the bike pictured in Apr. I believe...got over a K onit!
Jun 06, 2025 · AL breonalaI purchased an e-bike from Upway and everything about the experience was great. It arrived in 3 days and was even better than I was hoping. It was a previously owned bike and it was pristine.I’ve bought several bikes online, but none have been packaged so tightly and securely. Took me longer to remove the foam and cardboard protection than to assemble the bike. Can not recommend Upway more. Fantastic company.
May 29, 2025 · Dave ComminsI purchased a high-end Cannondale Carbon Fiber Electric Mountain Bike from Upway, and it turned out to be an extremely regrettable decision. Initially, I intended to buy from REI, a company known for outstanding customer service, transparency, and reliable support, even though their price was slightly higher. However, swayed by Upway’s aggressive social media advertising—which repeatedly highlighted "FREE SHIPPING" without clear exclusions—I mistakenly chose Upway.Despite clearly advertising "FREE SHIPPING" prominently in their ads, at checkout I was automatically charged a $150 shipping fee without clear disclosure or options to avoid it. Assuming this was a simple oversight, I reached out to Upway's customer support expecting quick resolution. Instead, I was met with repeated scripted responses, defensiveness, and outright refusal to honor their advertised terms, despite multiple attempts to resolve the issue amicably. Their approach felt dismissive, unethical, and deeply unprofessional.Due to this exceptionally negative experience, I took my subsequent business—three additional high-value electric mountain bikes intended for a charitable event—to REI, whose transparent and responsive service sharply contrasted with Upway’s deceitful practices.I strongly caution anyone considering Upway: their misleading advertising, poor customer support, and unwillingness to rectify even simple issues speak volumes about their business ethics. Buyer beware—consider trusted alternatives like REI, who stand behind their customers and their promises.
Apr 10, 2025 · Paul SadlerI sold my E-bike to UpWay! Great experience. My questions about the process were answered by UpWay support. I was given an offer based on photos of the bicycle and my answers to specific questions about the condition and its history. I was paid the offer price quickly and without issues. Wow!
Jun 07, 2025 · Jim WhiteI purchased a used Aventon “Level” E-Bike from Upway on May 21, 2025. The bike was exactly as advertised and was delivered in good condition. Unfortunately, the bike was not a good fit for me and I initiated a return. Though the return did not meet all of their clearly stated guidelines, Upway acted very reasonably and I was credited the full purchase price of the bike. Working with Upway’s Brooklyn, NY staff (especially Emma) was a real pleasure. They were friendly, professional, and knowledgeable. I would not hesitate to buy from them again and I recommend Upway without reservation.
Jun 01, 2025 · Don H
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