Open Trails Ebikes of Santa Clarita Introduce
For California residents, particularly those in the Santa Clarita Valley and surrounding areas, the world of electric bikes has opened up new possibilities for commuting, recreation, and adventure. Navigating this exciting landscape requires a knowledgeable and trustworthy partner, and that's where Open Trails Ebikes of Santa Clarita truly shines. This specialized e-bike store has quickly become a beloved local hub, lauded by customers for its "outstanding" knowledge, exceptional service, and commitment to making the e-bike experience enjoyable and hassle-free.
Open Trails Ebikes isn't just a place to buy an e-bike; it's a comprehensive resource. Customers consistently highlight the expertise of the staff, specifically mentioning Sam and Ben, as "great to work with" and "very knowledgeable." Whether you're a seasoned e-biker needing expert service, or new to the electric cycling scene and looking for the perfect ride, this shop is dedicated to providing support every step of the way. With a reputation as the "Best bike shop around" for e-bikes, Open Trails Ebikes of Santa Clarita is a top destination for electric cycling enthusiasts across California.
Open Trails Ebikes of Santa Clarita is conveniently located at 22935 Soledad Canyon Rd #2633, Santa Clarita, CA 91350, USA. Soledad Canyon Road is a major thoroughfare in Santa Clarita, ensuring that the shop is easily accessible for residents within the city and from neighboring communities in the greater Los Angeles County area.
Being situated in a commercial complex along Soledad Canyon Road typically provides ample parking options, which is a significant convenience for customers transporting e-bikes for service or test rides. Its location within Santa Clarita, a city known for its extensive network of bike lanes, trails, and paseos, makes it a natural hub for local cyclists. For California residents looking to explore the world of electric bikes, Open Trails Ebikes offers a central and easy-to-reach destination.
Open Trails Ebikes of Santa Clarita focuses specifically on the electric bicycle market, offering a comprehensive suite of services tailored to the unique needs of e-bike enthusiasts. Their expertise extends beyond simple sales, ensuring customers receive ongoing support and maintenance. Here are the key services they provide:
- New E-Bike Sales: They offer a wide selection of new electric bikes from reputable brands. Customer reviews mention purchasing multiple e-bikes, indicating a strong inventory and a successful sales process. Their website also lists brands such as Aventon, GasGas, Talaria (including the Sting R MX4), and Mokwheel (including Granite Tricycle, Asphalt, and Obsidian Step Thru models), showcasing a diverse range of options for different riding styles (road, mountain, gravel, kids).
- E-Bike Repair and Service: Open Trails Ebikes provides full repair and service for "nearly all kinds of electric bikes." Customers appreciate that they get their "bikes serviced here," and the staff is praised for remedying "warranty issues" and providing professional installation services for upgrades like "SURRON BELT TO CHAIN DRIVE KIT." This indicates comprehensive repair capabilities.
- Warranty Support: Customers highlight that the shop goes "out of there way to remedy" warranty issues, demonstrating a strong commitment to post-purchase support and customer satisfaction.
- Expert Consultation and Knowledge: The staff, specifically Sam and Ben, are frequently praised for their "outstanding" knowledge and being "very knowledgeable." They provide helpful, non-pushy advice, guiding customers to find the right e-bike without feeling pressured.
- E-Bike Accessories and Components: Beyond bikes, they stock a range of e-bike specific accessories and components, including suspension forks, rear shocks, various drivetrain components, brakes, tires (like Shinko 241), helmets (e.g., Sena R1 Evo, Alpinestars S-M5), and tire inserts (e.g., Tannus Armour).
- E-Bike Rentals: In addition to sales, Open Trails Ebikes offers e-bike rentals, providing a great opportunity for locals and visitors to experience electric cycling without a full purchase.
- E-Bike Tours: Customers have enjoyed "tour and it was so worth it" with staff members like Ben. This indicates organized e-bike tours that leverage local trails and staff expertise for an engaging riding experience.
- Professional Installation Services: For specific upgrades or components, such as the Surron Belt to Chain Drive Kit, they offer "professional installation services offered by our skilled mechanics."
- Awareness of Rebate Programs: They actively inform customers about "E-BIKE REBATE PROGRAMS IN YOUR AREA," assisting residents in taking advantage of incentives for purchasing e-bikes.
Open Trails Ebikes of Santa Clarita has cultivated a strong reputation and loyal customer base by focusing on key features that resonate with e-bike enthusiasts across California. Here are its most notable highlights:
- E-Bike Specialization and Expertise: Unlike general bike shops, their dedicated focus on electric bicycles means unparalleled expertise in this growing segment. Staff members like Sam and Ben are consistently praised for being "very knowledgeable" and "helpful," offering in-depth insights into e-bike technology, brands, and maintenance.
- Outstanding Customer Service: Customer reviews repeatedly emphasize the "outstanding" service and the friendly, approachable nature of the staff. They are described as "super nice," and going "out of there way to remedy" issues, creating a supportive and positive experience.
- Wide Selection of E-Bike Brands: The shop offers a diverse range of reputable e-bike brands, including Aventon, GasGas, Talaria, and Mokwheel. This variety ensures that customers can find an e-bike that perfectly matches their riding style, budget, and specific needs.
- Efficient Warranty and Repair Support: The willingness to go above and beyond for warranty issues and provide reliable service for "nearly all kinds of electric bikes" is a significant highlight, building trust and long-term customer relationships.
- Engaging E-Bike Tours: The availability of guided e-bike tours led by knowledgeable staff like Ben adds a unique experiential dimension to their offerings. These tours allow customers to truly enjoy the capabilities of e-bikes on local trails.
- Non-Pushy Sales Approach: Customers appreciate that the staff is "zero % pushy or salesy," fostering a comfortable environment where decisions can be made without pressure, based purely on what best suits the rider.
- Community-Oriented and Passionate Staff: The sentiment that it's "Just a local shop with folks who love bikes" underscores their genuine passion for cycling and commitment to the local community, creating a welcoming atmosphere.
- Multiple Locations: While the focus is on Santa Clarita, Open Trails E-bikes also has locations in Pasadena and Palmdale, indicating a growing, well-established presence in Southern California, which can be convenient for customers in different areas.
For sales inquiries, service appointments, or to learn more about e-bike tours, you can contact Open Trails Ebikes of Santa Clarita using the following details:
Address: 22935 Soledad Canyon Rd #2633, Santa Clarita, CA 91350, USA
Phone: (661) 284-5954
It's always a good idea to call ahead for current store hours and to confirm the availability of specific e-bike models or service appointments.
For California residents, particularly those in the expansive Santa Clarita Valley and surrounding Southern California communities, Open Trails Ebikes of Santa Clarita stands out as an exceptionally suitable and highly recommended destination for all things electric cycling. As the popularity of e-bikes continues to soar across the Golden State, having a specialized, expert resource like this shop is invaluable.
Its convenient location on Soledad Canyon Road ensures easy accessibility for locals, whether they are commuting, exploring the extensive Santa Clarita trails, or simply running errands. What truly makes Open Trails Ebikes indispensable, however, is the consistent praise for its "outstanding" knowledge and the "very knowledgeable" staff, including figures like Sam and Ben. This level of expertise, coupled with a genuinely "helpful" and "super nice" approach, creates an environment where customers feel confident and supported in their e-bike journey, from initial purchase to long-term service.
The shop's commitment to going "out of there way to remedy" warranty issues and providing comprehensive repair services for "nearly all kinds of electric bikes" offers crucial peace of mind. Furthermore, the diverse selection of e-bike brands, the "zero % pushy or salesy" sales approach, and the unique offering of engaging e-bike tours collectively make Open Trails Ebikes a holistic and incredibly appealing option. For California locals eager to embrace or enhance their electric cycling experience with a trusted, community-focused, and highly expert partner, Open Trails Ebikes of Santa Clarita is undeniably the "Best bike shop around," guaranteeing a smooth and enjoyable ride.
Open Trails Ebikes of Santa Clarita Photos










Open Trails Ebikes of Santa Clarita Location
Open Trails Ebikes of Santa Clarita
22935 Soledad Canyon Rd #2633, Santa Clarita, CA 91350, USA
Open Trails Ebikes of Santa Clarita Reviews
I bought 2 ebikes a few months ago. The knowledge and service from the staff was outstanding. I had a couple of warranty issues that they went out of there way to remedy. I would certainly recommend open trails to anyone.
Mar 24, 2025 · Den DenI’ve been an Open Trails customer for 4+ years. Bought two eBikes here. Get my bikes serviced here. Sam and Ben are great to work with. Helpful. Very knowledgeable. Best bike shop around 😊
Nov 24, 2024 · Pamela TanckAmazing selection and great customer service. They sold me a high quality helmet a while back and I could not be happier with it.Perfect fit and great features. The color makes it easy to spot me on the road.If you're in the Santa Clarita area I highly recommend checking them out. There selection and service is unmatched!
Sep 27, 2022 · Alex GeffenI was thrilled to find that a Haibike (and other eBike brands) dealer was in town. I bought my Haibike from them one year ago and have been more than pleased with the crew at Open Trails. I consider them to be friends, and not just some people that run a shop. They are doing a lot to promote eBiking in Santa Clarita and are active in holding group rides as well as admining the So Cal E-MTB Facebook group.Update: Second bike purchased from Open Trails: Bulls E-Stream EVO AM 4.
Jan 03, 2020 · Kevin GarrettI considered this my local repair shop until today. Was unloading my electric bike and was greeted by a gentleman, first time I see him there, and he stopped me in my unloading tracks and asked what we needed. Let him know that my disc breaks are making noice and he quickly told me they don’t have time for my issue. I’ve purchased two electric bicycles from here and the two gentleman that are usually there are so patient, kind, and helpful. It feels terrible being turned away and not even given an option to leave my bike. I guess that’s the last time I go there. Don’t recommend this location if you are interested in repairs.
Jul 07, 2024 · Sergio Gallegos
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