Bikes Plus-Germantown Introduce
For decades, cycling enthusiasts and casual riders across Tennessee, particularly in the Germantown and greater Memphis area, have looked to Bikes Plus-Germantown for their biking needs. This isn't just a place to buy a bicycle; it’s a pillar of the local cycling community, deeply ingrained in the lives of many who cherish the freedom and fitness that cycling offers. Whether you’re searching for a brand-new road bike to conquer the scenic routes around Memphis, an e-bike for an easier commute, or professional service to keep your current ride in top condition, Bikes Plus-Germantown aims to be your trusted partner.
Bikes Plus has a history of fostering a love for cycling, even providing opportunities for young individuals to learn the ropes of both customer service and bike mechanics. This dedication to nurturing talent and passion within the industry reflects a deeper commitment to the cycling community as a whole. While every business has its complexities and varied customer experiences, the long-standing presence and broad range of services offered by Bikes Plus-Germantown have solidified its role as a key local resource for cyclists.
From the latest models from top brands like Orbea, Pinarello, Trek, and Giant, to expert repair services that address everything from basic tune-ups to complex overhauls, the shop strives to cover all bases. Understanding the diverse needs of Tennessee riders, they aim to provide solutions that cater to various cycling disciplines, including mountain biking, triathlon, and casual riding. This comprehensive approach ensures that whether you're a competitive athlete or simply enjoy a leisurely pedal through the neighborhood, Bikes Plus-Germantown is equipped to support your journey.
As with any business that has served a community for a long time, experiences can vary, and perspectives differ. However, the consistent thread among many loyal patrons points to a foundational commitment to getting riders on bikes and keeping them on the road. For many, it's the personal connections made, the knowledge shared, and the reliable service that truly define their experience at Bikes Plus-Germantown.
---Conveniently located in the heart of Germantown, Tennessee, Bikes Plus-Germantown is easily accessible for residents throughout the city and the broader Memphis metropolitan area. You'll find their well-established shop at 9445 Poplar Ave, Germantown, TN 38138, USA. This prime location on Poplar Avenue, a major commercial artery, ensures that reaching the store is straightforward and hassle-free, whether you’re coming from nearby neighborhoods or a bit further out.
The accessibility of Bikes Plus-Germantown is a significant advantage for the local cycling community. Poplar Avenue is a central and easily navigable road, providing direct routes from various parts of Germantown and connecting to other key areas in Shelby County. Ample parking is typically available at the location, which is particularly beneficial when transporting bicycles for service or test rides. This ease of access contributes significantly to the convenience for customers, minimizing travel time and maximizing the time spent on enjoying their bikes.
For those who prefer to combine their bike shop visit with other errands, the location within a vibrant commercial zone means that other retail establishments and services are often nearby. This makes Bikes Plus-Germantown a practical stop in your daily routine. The shop's presence in Germantown also places it within reach of popular local cycling routes and greenways, making it a natural hub for pre-ride checks, post-ride repairs, or simply gathering with fellow cyclists.
---Bikes Plus-Germantown offers a comprehensive suite of services designed to meet the diverse needs of the Tennessee cycling community, from new bike purchases to intricate repairs and maintenance. They aim to be a full-service bicycle shop for the entire family and fitness community. Here's an overview of what you can expect:
- Bicycle Sales: A wide selection of bicycles from top brands, including Orbea, Pinarello, Trek, and Giant. They carry various bike styles such as mountain bikes, road bikes, and triathlon gear.
- E-Bike Sales and Service: While a particular customer review highlights a mixed experience with e-bike knowledge from the owner, the shop generally aims to cater to electric bike needs, offering both sales and warranty repairs for various models.
- Bicycle Repair & Maintenance: The shop provides extensive service packages to keep bikes in optimal condition.
- Essential Tune Up ($100): Includes washing, basic wipe down, adjustment of front and rear derailleurs, lube shifting, wheel truing, adjustment of headset, bottom bracket, and hubs, and tightening all bolts.
- Essential Plus Tune Up ($175): Builds on the Essential Tune Up by adding full drivetrain degreasing.
- Overhaul Tune Up ($300): The most comprehensive service, including complete disassembly of the bicycle with full cleaning and installation of any additional parts at no charge.
- Accessory Sales: A range of cycling accessories and gear to enhance your riding experience, though specific inventory details were not provided in the reviews.
- Mechanical Training and Support: The shop has a history of providing opportunities for young staff to learn the mechanical side of bicycle repair, fostering skilled technicians.
- Bike Assembly and Setup: Including correct assembly of new bikes and correction of previous assembly errors, as seen in customer experiences.
It is important to note that while the shop aims to provide excellent mechanical service, customer experiences regarding the thoroughness of warranty repairs and specific e-bike technical knowledge can vary. However, their stated service packages offer clear options for maintenance and repair.
---Bikes Plus-Germantown has several notable features and highlights that contribute to its standing in the Tennessee cycling community, drawing in customers for various reasons:
- Long-Standing Community Presence: Having been in business since 1988, Bikes Plus has a deep history and established roots within the Germantown and Memphis areas. This longevity speaks to a sustained commitment to cycling.
- Opportunity for Young Talent: One customer review specifically highlights that the shop provides opportunities for young individuals to work there and learn valuable skills in customer sales and mechanical repair, showcasing a commitment to nurturing future cycling professionals.
- Wide Selection of Brands: The shop carries a variety of top-name bicycle brands, including Orbea, Pinarello, Trek, and Giant, offering diverse choices for different cycling preferences and budgets.
- Comprehensive Service Packages: With clearly defined tune-up and overhaul packages (Essential, Essential Plus, Overhaul), customers have transparent options for bicycle maintenance and repair.
- Focus on Health and Fitness: As stated in their mission, Bikes Plus aims to promote health and fitness to the Mid-South community, aligning with the broader benefits of cycling.
- Recognition in the Industry: Bikes Plus has been recognized as one of America's Best Bicycle Shops by the National Bicycle Dealer Association for multiple consecutive years, indicating a consistent standard of quality in the industry.
- Local Ride Meet-Up Spot: The Germantown location is known to be a meet-up point for local group rides on specific days (Tuesdays and Thursdays at 6 PM, Saturdays at 7 AM), fostering a sense of community among local riders.
While customer experiences can vary, particularly concerning interactions with management and specific repair outcomes as noted in a critical review, the shop's long history, range of services, and community involvement remain key highlights for many in the Memphis cycling scene.
---For all your cycling inquiries, service needs, or to explore their selection of bicycles and accessories, you can easily reach Bikes Plus-Germantown using the following contact details:
Address: 9445 Poplar Ave, Germantown, TN 38138, USA
Phone: (901) 755-7233
Connecting by phone is a direct way to speak with their team, ask questions about specific bikes, schedule a service appointment, or inquire about their current stock. Their location on Poplar Avenue makes it a convenient destination for anyone in Germantown and the surrounding areas.
---For residents of Germantown and the wider Tennessee region, Bikes Plus-Germantown holds a significant place within the local cycling landscape. Its suitability for locals is multifaceted, rooted in its long-standing presence, comprehensive offerings, and role within the community, despite varying individual experiences.
Firstly, the shop's history and dedication to providing a full spectrum of cycling services make it a convenient and reliable hub. From offering a wide range of new bicycles from reputable brands to providing various levels of repair and maintenance, Bikes Plus-Germantown aims to be a one-stop shop for diverse cycling needs. This accessibility to a broad selection and specialized service right in Germantown saves locals time and effort, making it easier to maintain their bikes and embark on new cycling adventures.
Secondly, the store's track record of nurturing talent within the cycling industry, as highlighted by a former employee's positive experience, speaks to a foundational commitment beyond just sales. This willingness to teach and empower young individuals in the mechanical and customer service aspects of biking contributes positively to the local workforce and ensures a pipeline of skilled professionals for the community's future cycling needs.
While customer experiences, particularly with certain aspects of management or specific repair outcomes, can differ as evidenced by feedback, the general consensus among many patrons points to a store that strives to support the cycling community. The fact that the Germantown location serves as a meet-up point for local group rides further solidifies its role as a communal space for enthusiasts. This fosters connections among riders and contributes to a vibrant local cycling culture.
In conclusion, Bikes Plus-Germantown, with its established presence, wide range of products and services, and community engagement through group rides and employee development, remains a key option for locals. For those in Tennessee looking for a comprehensive bike shop with deep roots in the area, it presents a compelling choice for fulfilling their cycling passions.
Bikes Plus-Germantown Photos








Bikes Plus-Germantown Location
Bikes Plus-Germantown
9445 Poplar Ave, Germantown, TN 38138, USA
Bikes Plus-Germantown Reviews
Bikes Plus has always been an amazing shop with amazing staff for me. I grew up in the store and they gave me opportunity at a very young age to work there where I stayed for quite a few years. I learned customer sales and I had a lot of patience with me to teach me the mechanical side as well. I absolutely loved working there and everyone that I worked alongside. 10 out of 10 recommend shopping at Bikes Plus!
Jun 09, 2025 · Clay BeasleyTLDR: The experience I had with the owner is that he’s very snotty. They installed a warranty repair incorrectly and he tried to treat me like I was less than.——-Love Gavin (which is why I am giving 2 stars). The owner has always been a bit odd and unfriendly but I just dealt with Gavin.They did a warranty repair on my e-bike and it still wasn’t working. I took the bike back to see if they could look at it again but then decided to return the bike where I got it (I got great deal on it at REI over the holidays) I went to pick it up and was talking to him about what I’m looking for in a new bike. I planned to buy one of the ones he recommended from him.I asked him how much he knew about e-bikes and it was obviously offended that I would ask such a question. I wanted to know the difference between a torque sensor and a cadence sensor -And he had no idea what I was talking about. He was rude about itI also asked for an allen wrench to take some of the things off my bike before I took it back and he wouldn’t let me use one. His right but Just bizarre.The straw broke the camels back for me was when I got into a conversation with him about safe riding (I’ve been very vocal about how recklessly some of the groups ride around here, And I’m not alone, Not by any stretch of the imagination). He got very angry even yelling at me saying that “ If he has to run a red light or a stop sign to feel safe, he was going to do that”. Just an odd stance on something that should never happen. Rules for thee but not for me.Oh, he also told me that I should shop at REI, like it was an insult. When I returned the bike, they looked at it and Bikes Plus messed up the installation. REI got the bike working but I decided to upgrade anyways to a bike with all the bells and whistles that the owner told me were available.This was my experience. I’m sure he’ll have something to say about it along with more insults. And that’s fine, but it doesn’t change how he behaved or that they messed up the repair etc.Hope this helps! Ride safe and remember Same Road; Same Rules; Same Rights
Apr 30, 2025 · Marla S.K.I've been a customer of Bikes Plus in Germantown for many years. I've never had a bad experience. They are always helpful, friendly and do great work. When people ask me about local shops, I always recommend them.
May 02, 2025 · Earl GlazerI visited the store a few weeks ago but left without buying because the bikes were overpriced compared to other places for relatively same spec'd bikes and there was a $50 shipping fee per bike which is a joke. Gavin's customer service is the only reason I'm giving this store 3 stars. Trek down the street sells better bikes cheaper, no "shipping" fees and they let you ride before buying. I think Gavin should come back to Trek (I learned he worked there before).
Jun 17, 2025 · Max ZhiglovBikes Plus has been a long-time supporter of local cycling for decades. They support almost every cycling organization in the Memphis Area. The service is top-notch.
Apr 30, 2025 · Tulio Bertorini
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