Roy's Cyclery

For cycling enthusiasts and casual riders alike across the Golden State, finding a bicycle store that genuinely puts the customer first can make all the difference. In the vibrant community of Upland, California, one name consistently rises to the top for its dedication to unparalleled service and honest advice: Roy's Cyclery. This esteemed local establishment stands out as a beacon of what a truly community-focused bike shop should be, prioritizing relationships and rider satisfaction over simple sales.

Roy's Cyclery is more than just a place to buy a bike or get a flat fixed; it's a hub where passion for cycling meets genuine care for the customer. In an era where many businesses feel impersonal, Roy's Cyclery maintains an "old school customer service" approach, where every interaction is treated with respect and attentiveness. This commitment to prioritizing the customer experience has earned them a loyal following among Californians looking for a trustworthy partner in their cycling adventures, whether on the challenging mountain trails of the San Gabriels or the scenic pathways of the Inland Empire.

Roy's Cyclery is conveniently situated at 106 E 9th St, Upland, CA 91786, USA. This location places it right in the heart of Upland, a city known for its charming downtown area and easy access to various cycling routes. For residents across Southern California, reaching Roy's Cyclery is straightforward. Upland is well-connected by major roads, making it easily accessible from surrounding cities such as Claremont, Rancho Cucamonga, Ontario, and San Dimas.

The shop's position within Upland's local business landscape ensures that it's a convenient stop for many. Whether you're driving in for a specific purchase, dropping off a bike for service, or simply exploring local businesses, the location offers ease of access and typically ample parking in the vicinity. Being an integral part of the Upland community means Roy's Cyclery is not just a destination for bike needs but also a contributing part of the local fabric, welcoming cyclists from all corners of California.

Roy's Cyclery offers a comprehensive range of services designed to cater to the diverse needs of the California cycling community. Their approach is always rooted in integrity and expertise.

• Bicycle Sales: They offer a selection of bicycles, including mountain bikes, catering to various riding styles and preferences. Their sales process is notably pressure-free and focused on matching the rider with the right bike.
• Expert Advice on Bike Purchases: A key highlight is their willingness to provide honest, long-term advice on bike investments, even if it means delaying a sale for the customer's benefit. This includes guidance on sizing, type of bike, and future growth considerations.
• Bicycle Maintenance and Repair: From routine tune-ups to complex mechanical fixes, Roy's Cyclery provides reliable repair services to keep bikes running smoothly.
• Tire and Tube Services: This includes checking tire pressure, fixing flats, and replacing tubes, ensuring bikes are safe and ready for the road or trail. They are known for going above and beyond, even for simple tasks like airing up tires.
• Assembly and Adjustment Assistance: For customers who might have assembled bikes themselves and encountered issues, the team at Roy's Cyclery is adept at identifying and correcting assembly mistakes, ensuring safety and optimal performance.
• Post-Purchase Follow-up: Demonstrating their commitment to customer satisfaction, the team often follows up after a purchase or service to ensure everything is meeting expectations and to answer any lingering questions.
• Component and Accessory Sales: Beyond complete bikes, they also assist customers with selecting and installing necessary components and accessories.

Roy's Cyclery shines through its distinctive features and a customer-centric philosophy that sets it apart from many other bike shops, making it a standout for Californians.

• Unwavering "Old School Customer Service": This is the most frequently praised aspect, where customer satisfaction and genuine care are the absolute top priorities. This commitment creates a welcoming and trustworthy environment.
• Honest and Non-Pressured Sales Approach: The team, especially Mike, is lauded for never upselling or pressuring customers into purchases. Instead, they provide sincere advice, even if it means delaying a sale, demonstrating integrity and a long-term view of customer relationships.
• Personalized and Thoughtful Advice: For instance, advising a parent to wait on a high-value e-bike for a growing teenager showcases a deep understanding of customer needs and a genuine desire to provide the best long-term solution.
• Exceptional Problem-Solving and Helpfulness: The team goes above and beyond, like correcting assembly mistakes on bikes not purchased from them or simply airing up tires for free, transforming a potentially frustrating experience into a positive one.
• Proactive Customer Engagement: Receiving a follow-up voicemail after a purchase to check on satisfaction and offer assistance is a testament to their dedication to ongoing customer support.
• Support for the Local Cycling Community: By prioritizing excellent service and building trust, Roy's Cyclery fosters a supportive environment for local cyclists, making it a beloved institution.
• Reliability and Trustworthiness: Many customers, even those living closer to other shops, choose to make the journey to Roy's Cyclery because of the unparalleled level of trust and service they receive.
• Friendly and Knowledgeable Team: Mike and the entire team are consistently described as amazing, polite, and very helpful, contributing significantly to the positive customer experience.

If you're seeking a bike shop that truly puts your needs first, consider reaching out to Roy's Cyclery.

Address: 106 E 9th St, Upland, CA 91786, USA

Phone: (909) 982-8849

For Californians, particularly those in the Upland area and the wider Inland Empire, Roy's Cyclery represents the epitome of what a local bicycle shop should be. Its suitability for locals stems from several key aspects that deeply resonate with community values and practical needs.

Firstly, the emphasis on "old school customer service" creates an environment of trust and genuine care. In a state where outdoor activities, including cycling, are a way of life, having a reliable and honest partner for bike sales and maintenance is invaluable. Roy's Cyclery provides exactly that, ensuring that riders feel respected and well-advised, whether they are making a significant purchase or simply need a quick repair. This focus on long-term relationships rather than quick transactions builds strong community ties.

Secondly, their commitment to providing honest, unbiased advice, even if it means foregoing an immediate sale, speaks volumes about their integrity. This approach ensures that Californians get the right bike or service for their specific needs and budget, preventing buyer's remorse and fostering loyalty. For parents looking to buy bikes for their children, or new riders venturing into the world of cycling, this level of guidance is truly priceless.

Finally, the consistent praise for Mike and the entire team's friendliness, helpfulness, and proactive engagement demonstrates that Roy's Cyclery isn't just a business; it's a community asset. For locals who value supporting businesses that genuinely care and go the extra mile – like checking in after a ride or fixing minor issues without charge – Roy's Cyclery is the clear choice. It’s a place where you're not just a customer, but a valued member of the cycling family, making it an indispensable part of the California cycling landscape.

Roy's Cyclery

106 E 9th St, Upland, CA 91786, USA