Bicycles East

For cyclists across Connecticut, finding a truly exceptional bicycle shop that combines deep expertise with a genuine commitment to customer care can elevate their entire riding experience. In Glastonbury, CT, Bicycles East stands out as just such a place. Located on New London Turnpike, this local gem has earned a stellar reputation for its unparalleled knowledge, comprehensive services, and a team that genuinely cares about every rider's journey.

More than just a retail space, Bicycles East is a cornerstone of the Connecticut cycling community, championed by owners like Deb and Steve. Their dedication goes beyond selling bikes; it extends to ensuring every cyclist feels confident, comfortable, and safe on the road. Whether you're a seasoned enthusiast tackling challenging routes or just beginning your cycling adventure, their staff takes the time to thoroughly address your needs, ensuring every question is answered with care and respect.

In an era where personal service can sometimes be hard to find, Bicycles East shines brightly. Customers consistently highlight the team's friendly approach and their ability to provide solutions that go "above and beyond." This commitment to customer satisfaction, coupled with a wide selection of bikes and services, makes Bicycles East an essential resource for anyone passionate about cycling in Connecticut.

Bicycles East is conveniently located at 331 New London Turnpike, Glastonbury, CT 06033, USA. This central location in Glastonbury makes it easily accessible for residents throughout Glastonbury and the surrounding towns in Connecticut. New London Turnpike is a well-known artery, ensuring that the shop is straightforward to find for those traveling by car.

Glastonbury itself is a welcoming town in Hartford County, known for its community-oriented atmosphere and commitment to local businesses. The store's position within a "One-Stop shopping plaza" adds to its convenience, allowing for easy parking and access. For those coming from other parts of Connecticut, like Hartford, Manchester, or Cromwell, the drive to Glastonbury is generally direct, making Bicycles East a practical destination for quality bike sales and service.

The shop's hours are typically Tuesday, Wednesday, and Friday from 11 AM to 6 PM, Thursday from 11 AM to 5 PM, and Saturday from 10 AM to 5 PM, with Sunday and Monday being closed. It's always a good idea to confirm hours and any special closures, especially around holidays. The ease of access and central location in a bike-friendly community truly contribute to Bicycles East's suitability as a premier cycling destination in Connecticut.

Bicycles East offers a comprehensive range of services designed to cater to every facet of a cyclist's needs, ensuring a safe, comfortable, and enjoyable riding experience:

• Bicycle Sales: They offer a broad selection of bicycles from renowned brands such as Trek, Giant, Seven Cycles, Quintana Roo, and Electra. Their inventory includes various types of bikes like road bikes (e.g., Giant road bikes, Trek Domane), mountain bikes (e.g., Trek Marlin), hybrid bikes, and youth bikes. They emphasize providing the most value to customers, including options like interest-free financing.
• Bicycle Service & Repair: Bicycles East boasts a full-service repair shop with professionally trained and certified mechanics capable of working on all bicycle makes and models, not just those they sell. They offer:
  • Free, no-obligation estimates on all work.
  • Minor tune-ups and major overhauls to get bikes "running like new."
  • On-the-spot repairs for immediate needs like flat tires or minor adjustments.
  • Expert service on components including wheels, tires/tubes, shifting/braking systems, handlebars, and seatposts.
  • Dedicated training sessions for their service staff several times a year to stay updated on the latest technology.
• World-Class Bike Fitting: This is a standout service, with Steve noted as a "great bike fitter." Their fitting philosophy is unique, aiming for optimal comfort and efficiency for cyclists ranging from recreational riders to Iron Man triathletes. They have a proven track record of solving fit issues, such as a foot falling asleep, ensuring a truly tailored riding experience.
• Parts and Components: They stock a vast inventory of bicycle parts and components, including wheels, tires/tubes, saddles, and more, to support repairs, upgrades, and custom builds.
• Accessories and Apparel: The shop offers a wide array of accessories, including helmets, shoes, clothing (jerseys, bottoms), car racks, gift cards, cycling lighting, electronics, bells, and horns.
• Indoor Fitness Equipment: They also provide indoor fitness solutions, including treadmills and stationary bikes, catering to year-round training needs.
• Expert Consultations: The team, including Deb and Steve, are highly knowledgeable and take the time to thoroughly address customer needs and answer questions with care.

• Unmatched Expertise and Attention to Detail: Customers consistently laud the team at Bicycles East for their "expertise and attention to detail." This is evident in their thorough approach to addressing needs, solving complex fit issues, and performing meticulous repairs.
• Exceptional Customer Service: The staff, particularly Deb and Steve, are praised for being "friendly, knowledgeable experts who genuinely care." Customers highlight that they go "above and beyond to provide a comprehensive service" and that their "dedication to customer satisfaction is evident in every interaction."
• World-Class Bike Fitting: Steve's reputation as a "great bike fitter" is a significant highlight. His ability to resolve complex fit issues like numbness (e.g., "foot was falling asleep") demonstrates a high level of specialized skill that greatly benefits riders.
• Community Involvement and Advocacy: Deb Dauphinais, co-owner, is deeply involved in local and statewide bicycle advocacy. She serves on the Board of Directors of Bike Walk Glastonbury and the Town of Glastonbury Bicycle Advisory Board, and helped author the Glastonbury Master Bicycle Plan. Bicycles East also supports charity rides and youth safety programs, demonstrating a strong commitment to the cycling community beyond sales.
• Wide Range of High-Quality Products: The store offers an extensive selection of bikes from leading brands like Giant and Trek, ensuring that customers have access to quality products across various cycling disciplines. They have catered to repeat purchases of multiple bikes for long-term customers.
• Professional and Certified Service Staff: Their mechanics are professionally trained and certified, undergoing continuous training to stay current with the latest bicycle technology, ensuring high-quality repairs for all makes and models.
• Long-Term Customer Relationships: The fact that customers like Dennis Schleicher and others have been loyal patrons for "10+ years" and continue to purchase multiple bikes highlights the trust and consistent satisfaction that Bicycles East inspires.

To experience the unparalleled service and expertise at Bicycles East, or to inquire about their extensive selection of bikes and services, you can reach them through the following details:

Address: 331 New London Turnpike, Glastonbury, CT 06033, USA

Phone: (860) 659-0114

Mobile Phone: +1 860-659-0114

It is advisable to call ahead to confirm current operating hours, specific product availability, or to schedule a service appointment to ensure the most efficient and personalized experience during your visit.

For Connecticut locals, particularly those in Glastonbury and the surrounding towns, Bicycles East is far more than just a place to buy a bike; it is an invaluable community hub and a trusted partner for all cycling endeavors. Its deep suitability for local residents stems from its multifaceted approach to serving the cycling community.

Firstly, the bedrock of Bicycles East's appeal lies in its exceptional staff, exemplified by Deb and Steve. Their "unmatched expertise and attention to detail," combined with a genuinely caring and friendly demeanor, create an environment where every customer feels valued and understood. For a local, this translates to personalized advice, meticulous bike fittings that truly solve issues (like Steve's ability to correct foot numbness), and the confidence that their bike is in the hands of "knowledgeable experts who genuinely care." This level of personal connection fosters long-term relationships, making it the go-to shop for repeat purchases and ongoing service for over a decade for many customers.

Secondly, the comprehensive range of services and high-quality product selection means that locals don't need to look elsewhere. Whether it's choosing from leading brands like Trek and Giant, getting a precision bike fit, or relying on certified mechanics for meticulous repairs, Bicycles East offers a complete solution. The ability to receive a free estimate and have confidence in the repair quality ensures that locals can maintain their bikes effectively and safely, maximizing their enjoyment on Connecticut's diverse roads and trails.

Finally, Bicycles East's deep involvement in local and statewide bicycle advocacy further solidifies its role as a vital community asset. Deb's active participation in organizations like Bike Walk Glastonbury and the State of CT Bicycle and Pedestrian Advisory Board demonstrates a commitment to creating safer and more accessible cycling environments for everyone. By supporting Bicycles East, locals are not only investing in top-tier products and services but also contributing to the broader improvement of cycling infrastructure and safety within Connecticut. This holistic approach makes Bicycles East the premier and most suitable choice for any local cyclist.

Bicycles East

331 New London Turnpike, Glastonbury, CT 06033, USA