Echelon Cyclery

For discerning cyclists in Santa Rosa and across Northern California, finding a bike shop that prioritizes precision, performance, and a personalized approach is key to an elevated riding experience. Echelon Cyclery in Santa Rosa, CA, aims to be that partner, offering a range of services from expert bike fittings to comprehensive repairs, alongside a selection of high-performance bicycles. They position themselves as specialists dedicated to ensuring that your bike not only performs flawlessly but also fits you perfectly, maximizing comfort and efficiency on every ride.

The shop's commitment to personalized service is highlighted by a positive customer review: "Kevin gave me a bike fitting today, took about an hour a few tweaks and a noticeable difference on my 15 mile ride today. I want to be sure everything is in perfect alignment after my back surgery. I highly recommend echelon Cyclery, the team there is the best." This demonstrates their ability to cater to individual needs, even for riders with specific requirements like post-surgery alignment, and deliver tangible improvements that enhance the cycling experience.

However, it's also important for potential customers to be aware of mixed feedback. While some experiences are highly positive, another review indicates significant dissatisfaction with post-purchase support: "This bike store comes across as a good group prior to you making a purchase. Once the purchase is made, a completely different story... I wouldn't purchase a tire lever from these guys... Once again, they will share with you how great they are, how nice they are, but once you need any level of support post sale, you will be on your own." This suggests that while initial interactions and specialized services like bike fitting may be excellent, customers should consider post-sale support when making significant purchases.

Echelon Cyclery is conveniently situated at 125 5th St, Santa Rosa, CA 95401, USA. This location places it in the heart of Santa Rosa, the largest city in Sonoma County, a region celebrated for its vibrant cycling culture and diverse riding opportunities. The shop's central position ensures good accessibility for residents of Santa Rosa and surrounding communities throughout Sonoma County, including Windsor, Petaluma, and Sebastopol.

Being on 5th Street in Santa Rosa, the shop is typically easy to locate, whether you're arriving by car, bike, or even on foot. Parking options should be available in the vicinity, making it convenient for dropping off or picking up your bicycle for service. For local cyclists, the shop's urban setting means it's often a straightforward ride to reach, allowing for easy access to their services without significant travel.

Santa Rosa itself is a hub for both recreational and serious cycling, with numerous road routes winding through picturesque wine country and challenging mountain bike trails in nearby parks. Echelon Cyclery's location makes it a practical stop for maintenance before a long ride, for picking up essential gear, or for a professional bike fit tailored to the specific demands of California's varied terrain.

Echelon Cyclery offers a range of services designed to keep bikes in optimal condition and riders comfortable and efficient. Their focus appears to be on comprehensive mechanical work and precision fitting. Based on available information, services typically include:

• Bike Service & Repair: Echelon Cyclery offers general bike repair and maintenance services. They provide free service estimates and strive for quick turnaround times, often aiming for 48 to 72 hours for routine maintenance.
• Tune-Up Package Options: They offer tiered tune-up packages for comprehensive service:
  • Pro Tune Up: Includes a comprehensive inspection and adjustment, wheel truing, tire inspection and inflation, drivetrain cleaning and lubrication, brake adjustment, headset check, and test ride.
  • Pro Tune Up Plus: Builds on the Pro Tune Up with bottom bracket and hub overhaul, and frame cleaning.
  • Pro Tune Overhaul: The most extensive service, involving stripping the bike to the frame, degreasing, cleaning, re-assembly with new cables and housing (parts extra), and a 30-day follow-up check.
• Bike Fitting: A key highlight, Echelon Cyclery provides professional bike fitting services. Their fitters assess both the bike and the rider's body to make adjustments for optimal comfort and power. This service is typically priced at $175 and includes a follow-up appointment at no additional charge. They start at the cleats and work through all points of contact to ensure comfort and power.
• Flat Tire Fixes: Quick service for tire and tube repairs.
• Parts and Accessories: They stock a range of bike parts, accessories, clothing, helmets, and shoes. This includes items like pedals, cassettes, chains, handlebars, and various tools and cleaning products.
• New Bike Sales: Echelon Cyclery sells a selection of new bikes from notable brands. Their inventory includes Gravel Bikes, Mountain Bikes, Electric Bikes, Road Bikes, and Kids' Bikes. Brands they are known to carry include Cervelo, Santa Cruz, BMC, Scott, and OPEN Cycle.
• Home Bike Repair Products: They offer essential tools, lubricants, cleaning products, and quality work stands for customers who prefer to do some maintenance at home.
• Online Service Scheduling: Customers can book routine maintenance appointments online for convenience.

Echelon Cyclery in Santa Rosa offers several features and highlights that define its approach to serving the Californian cycling community:

• Specialization in Bike Fitting: One of their most notable features is their professional bike fitting service. This is a crucial offering for cyclists, especially those with specific physical needs or those seeking to optimize their performance and comfort. The positive review specifically highlights the significant impact of their fitting service.
• Curated Selection of Performance Brands: Echelon Cyclery focuses on high-quality bike brands, including Cervelo (known for road and triathlon bikes), Santa Cruz (renowned for mountain bikes), BMC (performance road and mountain bikes), and Scott (diverse range including road, mountain, and e-bikes). This indicates a focus on performance-oriented cycling equipment.
• Comprehensive Workshop Services: They offer a detailed range of tune-up packages, from basic "Pro Tune Up" to a full "Pro Tune Overhaul." This tiered approach allows customers to choose the level of service appropriate for their bike's needs, from routine maintenance to a complete rebuild.
• E-Bike Sales and Service: Recognizing the growing electric bike market, Echelon Cyclery includes e-bikes in their sales and repair offerings, indicating an adaptation to modern cycling trends and catering to a broader segment of the Californian cycling population.
• Emphasis on Quick Turnaround for Service: Echelon Cyclery prides itself on a relatively quick turnaround for bike service, aiming for 48 to 72 hours for routine maintenance. This is a significant benefit for active cyclists who rely on their bikes and want minimal downtime.
• Customer-Focused Initial Interaction: Based on the positive review, the team is noted for being "the best" during initial consultations and specific services like bike fitting, creating a positive initial impression and building trust in their expertise.

To reach Echelon Cyclery for your bike sales or service needs, you can use the following contact details:

• Address: 125 5th St, Santa Rosa, CA 95401, USA
• Phone: (707) 528-1133
• Mobile Phone: +1 707-528-1133

It is highly recommended for Californian customers to call ahead, especially if you are planning a visit for a specific service or looking for a particular bike model. Given the mixed feedback regarding post-purchase support, it would be prudent to clarify any warranty or post-sale service policies during initial inquiries for significant purchases.

For California locals, particularly those in Santa Rosa and the broader Sonoma County cycling community, Echelon Cyclery presents itself as a specialized hub for performance-oriented cyclists. The shop's strong emphasis on professional bike fitting is a significant advantage, as evidenced by a customer who experienced a "noticeable difference" in their ride post-fitting, crucial for comfort and efficiency, especially for riders recovering from injuries or seeking optimal performance on California's diverse terrains.

Echelon Cyclery's curated selection of high-end brands like Cervelo, Santa Cruz, BMC, and Scott, along with their comprehensive range of tune-up packages and commitment to quick service turnaround, appeals to serious riders and those who prioritize quality and precision. Their willingness to handle e-bikes also positions them to serve the growing segment of electric cyclists in the region, ensuring these advanced machines receive appropriate care.

However, potential local customers should approach significant purchases with thorough consideration, given the mixed feedback regarding post-sale support. While the initial service and specialized offerings like bike fitting appear to be excellent, verifying post-purchase policies and expectations is advised. For those seeking expert bike fitting, a focused selection of premium bikes, and reliable mechanical service for their cycling needs, Echelon Cyclery offers a specialized resource within the Santa Rosa community, empowering Californians to ride more comfortably and efficiently.

Echelon Cyclery

125 5th St, Santa Rosa, CA 95401, USA