Colonial Bicycle Company - Portsmouth

Hello, New Hampshire cycling community! For those of us who live to ride, whether it's exploring the scenic Seacoast, tackling challenging mountain bike trails, or simply enjoying a leisurely spin around town, having a truly exceptional bicycle shop makes all the difference. In Portsmouth, New Hampshire, one name stands out for its commitment to quality, vast inventory, and outstanding customer service: Colonial Bicycle Company.

Colonial Bicycle Company isn't just a place to buy a bike; it's a hub for cycling enthusiasts, providing expert guidance, reliable service, and a truly impressive selection of bicycles and accessories. They are known for going above and beyond, ensuring that every customer, near or far, receives top-tier treatment. This article will take you through what makes Colonial Bicycle Company a premier destination for cyclists across New Hampshire. We'll explore its convenient location, the extensive range of services it provides, unique features that set it apart, and why it's the ideal choice for local New Hampshire riders.

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Colonial Bicycle Company - Portsmouth is strategically located at 775 Lafayette Rd Suite 5, Portsmouth, NH 03801, USA. This prime location places it on Lafayette Road (Route 1), a major artery that offers excellent accessibility for residents throughout the New Hampshire Seacoast region and beyond. Whether you're driving from Exeter, Dover, Hampton, or even further into New Hampshire, finding the shop is straightforward.

The shop's position on Lafayette Road means convenient parking is generally available, which is a significant advantage when you're transporting a bicycle for service or picking up a new purchase. For those looking to combine their visit with other errands or activities, its location within Portsmouth ensures proximity to other businesses and amenities.

This central location in Portsmouth allows Colonial Bicycle Company to serve a broad customer base, drawing in riders not just from the immediate city but from across Southern New Hampshire. The ease of access ensures that New Hampshire residents can readily visit for everything from Browse their extensive inventory to dropping off a bike for a quick tune-up or complex repair. It solidifies Colonial Bicycle Company's role as a key resource for the New Hampshire cycling community.

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Colonial Bicycle Company in Portsmouth offers a comprehensive range of services tailored to meet the diverse needs of every New Hampshire cyclist. They are proud to provide a full-service department that can handle nearly any bicycle repair, maintenance, or upgrade need.

• Bicycle Sales: They boast a fantastic inventory of bikes, including various categories such as Road, Mountain (Full Suspension, Trail, Cross Country, Downhill, Hardtail, Fat Bikes, Dirt Jump/Slopestyle), Electric (e-MTB, e-Road, e-City, e-Cruiser, e-Cargo), Cyclocross, Commuter/Urban, Comfort, Cruiser, Fitness, and Kids' Bikes. They are a preferred retailer for Trek and also carry other quality brands like Surly, Electra, Pivot Cycles, All-City, and Ritchey.

• Bicycle Repair, Maintenance & Upgrades: Colonial Bicycle Company offers a comprehensive service department that services all makes and models of bicycles. They strive to complete work orders within 48 hours during all seasons, operating on a first-come, first-served basis with no appointments needed for service work. Popular service packages include:

  • The Basic (Level 1 - $99): Recommended every season; includes adjusting brakes and derailleurs, truing wheels, adjusting all bearings, light cleaning, and chain lube.
  • Level 2 ($179): Recommended twice per year; includes everything from Level 1 plus removing and cleaning cranks, chain, cassette, and derailleurs in a parts washer, thorough frame cleaning, and lubrication.
  • New Bike Feel: A complete rebuild of the bike, installing new parts, and thorough cleaning.
  They also offer popular a la carte services like derailleur and brake adjustments, hydraulic brake bleeds, tube/tire installation, tubeless tire installation, wheel building, drivetrain cleaning, chain waxing, suspension service, cable replacement, electronic drivetrain maintenance, performance upgrades, bearing replacement, and troubleshooting/diagnostics.

• Parts and Accessories: The shop stocks a wide variety of parts (wheels, tires/tubes, shifting/braking components, seatposts, handlebars, bearings, spokes), accessories (car racks, gift cards, lights, computers, pumps, tools, maintenance supplies, bags, panniers, storage/transport, baskets, water bottles/cages, fenders, bells/horns), and rider gear (clothing, helmets, shoes, cycling electronics).

• Free Quotes and Consultations: Their team of dedicated service professionals provides free quotes, assessments, and consultations on the spot during business hours, ensuring transparency and helpful guidance for customers.

• Long-Distance Purchase Support: As evidenced by customer reviews, they excel in facilitating long-distance purchases, providing meticulous communication, careful packaging, and timely shipping, making the experience feel as personal as an in-person transaction.

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Colonial Bicycle Company in Portsmouth consistently earns glowing reviews from its New Hampshire customers, thanks to several key features and highlights that set it apart in the cycling industry.

• Outstanding Customer Service: This is a recurring theme in customer feedback. Phrases like "fantastic customer service," "went far beyond my expectations," and "best" highlight their dedication to making every interaction positive and seamless. They are praised for being "extremely helpful and attentive staff, even during their busiest times," and for having "excellent personnel that listen to you, show/explain issues thoroughly, and communicate well."

• Vast and Quality Inventory: Customers appreciate the "nice inventory of bikes and accessories." The ability to find specific, often sought-after bikes like the Trek Farley 9.6, indicates a well-curated and comprehensive stock, catering to a wide range of cycling disciplines and preferences within New Hampshire.

• Exceptional Long-Distance Service: The detailed account of Frank's handling of a long-distance bike purchase is a testament to their commitment. His proactive communication regarding packaging and shipping created an experience "almost as if I was actually purchasing the bike in-person." This level of care for out-of-state or non-local New Hampshire customers is truly remarkable.

• Knowledgeable and Friendly Staff: The team is described as "very knowledgeable," "friendly, knowledgeable and approachable," and "able to answer technical questions to satisfy customers." This expertise, combined with a welcoming demeanor, fosters trust and ensures customers receive accurate advice and solutions.

• Efficient Service Turnaround: Unlike many bike shops that can have long wait times, Colonial Bicycle Company strives to complete service work within 48 hours, operating on a first-come, first-served basis for most repairs. This "quick turnaround for the bike tuneup" is highly valued by New Hampshire riders eager to get back on their bikes.

• Community Involvement & Advocacy: Colonial Bicycle Company actively supports the New England Youth Cycling (NEYC), sponsoring the local Seacoast Senders youth cycling team. They also advocate for cycling improvements by encouraging participation with organizations like PeopleForBikes and NEMBA (New England Mountain Bike Association). This commitment to building the cycling community in New Hampshire is a significant draw for many locals.

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For those in New Hampshire ready to experience the exceptional service and wide selection at Colonial Bicycle Company - Portsmouth, here is their essential contact information:

• Address: 775 Lafayette Rd Suite 5, Portsmouth, NH 03801, USA

• Phone: (603) 319-1688

• Mobile Phone: +1 603-319-1688

Their general operating hours are typically:

• Tuesday - Friday: 10:00 AM - 6:00 PM
• Saturday: 10:00 AM - 5:00 PM
• Sunday: 11:00 AM - 4:00 PM
• Monday: Closed

For current hours, specific product inquiries, or to discuss service needs, it is always a good idea to call ahead or visit their official website for the most up-to-date information. Remember, no appointments are needed for service work, as they operate on a first-come, first-served basis to keep lead times short.

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For residents of New Hampshire, Colonial Bicycle Company in Portsmouth stands out as an exceptionally suitable and highly recommended local bicycle shop. Its comprehensive offerings, customer-first approach, and deep roots in the cycling community make it an invaluable resource for anyone on two wheels in the Granite State.

One of the most compelling reasons for its suitability for locals is the consistently "fantastic customer service." As highlighted by local reviews, the team, including individuals like Frank, goes "far beyond expectations." This personalized attention, clear communication, and willingness to assist, whether you're purchasing a high-end fat bike like the Trek Farley 9.6 or just in for a quick tune-up, creates a welcoming and trustworthy environment. For New Hampshire residents, this means less hassle and more confidence in their bike-related decisions, knowing they are dealing with a business that genuinely cares about their satisfaction.

Furthermore, Colonial Bicycle Company's extensive inventory of "quality brands" and diverse bike categories means that New Hampshire cyclists of all disciplines can find exactly what they need, from performance road bikes to rugged mountain bikes and versatile electric bikes. This wide selection, combined with the staff's "very knowledgeable" and "approachable" expertise, ensures that locals receive tailored advice, helping them make informed choices that enhance their riding experience across New Hampshire's varied terrain.

Finally, the shop's commitment to efficient service with "quick turnaround" times for repairs is a major benefit for busy New Hampshire riders. No one wants to be off their bike for long, and Colonial Bicycle Company understands this urgency. Their active involvement in community initiatives, such as sponsoring youth cycling teams and advocating for better cycling infrastructure, further solidifies their role as a truly community-minded local business. For all these reasons, Colonial Bicycle Company is not just a bike shop; it's a dedicated partner for the entire New Hampshire cycling family.

Colonial Bicycle Company - Portsmouth

775 Lafayette Rd Suite 5, Portsmouth, NH 03801, USA