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Cycling GuiderBike ShopsLouisianaOrleans ParishNew OrleansSt. ClaudeBike Shops in Saint Claude AvenueGerken's Bike Shop
Gerken's Bike Shop ico

Gerken's Bike Shop

2803 St Claude Ave, New Orleans, LA 70117, USA

4.0
My first experience with Gerken’s Bike Shop was on 07/25/24, when I brought in a bike I had purchased online to be fully assembled. Unfortunately, this turned into a disappointing introduction. Upon picking up the bike, I was informed that the frame had sustained scratches — which Gerken’s claimed were due to poor packaging or damage during shipping. However, this was only mentioned after the bike had been fully assembled. No one contacted me beforehand to inform me or ask how I wanted to proceed. Instead, the bike was put together anyway and touched up with paint in an attempt to hide the damage. It felt less like a courtesy and more like a quiet cover-up.Despite this, I gave the shop the benefit of the doubt and returned a few times for routine maintenance. I had a rear brake removed and a set of carbon tubeless wheels installed — and that was the only visit where everything went smoothly. I want to call out Casey by name for doing excellent work on my wheels. He’s the one technician who showed true professionalism, and none of this review should reflect poorly on him.Unfortunately, my final visit on 04/17/25 confirmed that this wasn’t the shop for me. I came in to have a crankset and new pedals installed. The job was completed the next day, and I went to pick it up. Diego, the technician who had done the work, was helping another customer and never acknowledged me. Another employee handed me the bike, and I left. Before loading it onto my rack, I inspected the frame — and found a deep gouge in the top tube, down to the raw metal. I immediately went back inside.Only when I returned and was visibly upset did Diego finally speak to me. He admitted to dropping a tool on the frame — but didn’t say anything at the time and let me pay and nearly leave without mentioning it. To make matters worse, he justified his carelessness by saying he works on “crappy Walmart bikes” all day and handled mine with the same disregard — even though this bike is a $2,500+ investment and something I take great pride in.This experience has cost me an additional $700 to replace the damaged frame and have the bike rebuilt. I won’t be returning to Gerken’s and I strongly advise anyone who cares about their bike — no matter the value — to take it elsewhere. The lack of accountability and pride in workmanship here is unacceptable. - BJ
Gerken's Bike Shop Overview Intro Photos Location Reviews

Gerken's Bike Shop Introduce

For cyclists across Louisiana, especially those in the vibrant city of New Orleans, finding a reliable and trustworthy bike shop is often a priority. Gerken's Bike Shop, located on St. Claude Avenue, aims to be a go-to destination for a variety of cycling needs. This shop strives to provide a range of services from full bike assembly to routine maintenance and specialized repairs, catering to both seasoned riders and those just starting their cycling journey.

When choosing a bike shop, local residents typically look for places that offer not just technical expertise, but also a welcoming atmosphere and fair pricing. Gerken's Bike Shop endeavors to meet these expectations, with some customers highlighting particular staff members for their professionalism and dedication. In a city like New Orleans, where cycling is a popular mode of transportation and recreation, having a convenient and well-equipped bike shop is incredibly beneficial.

The shop’s location on St. Claude Avenue places it within easy reach of many New Orleans neighborhoods. This accessibility is a key factor for locals who need quick and efficient service to keep their bikes in top condition. Whether it's a minor adjustment or a more significant repair, convenience plays a big role in a cyclist's choice of service provider.

Gerken's Bike Shop is equipped to handle various types of bicycles, including electric bikes, which are becoming increasingly popular in the New Orleans area. Their ability to work on a diverse range of bikes, from standard models to specialized electric bikes, demonstrates their commitment to serving a broad spectrum of the cycling community. This versatility is often a deciding factor for customers with unique cycling equipment.

Customer experiences can vary, and it’s always helpful to consider different perspectives when evaluating a local business. While some customers have reported issues, others have had very positive interactions, praising specific technicians for their excellent work and customer service. This highlights the importance of individual interactions and the personal touch that can define a small local business.

The interior of Gerken's Bike Shop is described by some as being "very big and clean and organized," which contributes to a professional and welcoming environment. A well-maintained and organized shop often reflects a similar approach to the work performed, instilling confidence in customers about the care their bicycles will receive.

Ultimately, a local bike shop's suitability comes down to its ability to meet the practical needs of its community while fostering a positive relationship with its customers. Gerken's Bike Shop, with its range of services and dedicated staff members, aims to be a valuable resource for cyclists throughout New Orleans and beyond, offering solutions that help keep the local cycling scene thriving.

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Location and Accessibility

Gerken's Bike Shop is located at 2803 St Claude Ave, New Orleans, LA 70117, USA. This address places it in a notable part of New Orleans, easily identifiable for local residents. It's situated "catacorner from 24 Hanks store on the McDonald's side past it," which provides clear landmarks for easy navigation. This location on St. Claude Avenue is a significant thoroughfare, making the shop quite accessible from various parts of the city. For those using public transportation, bus routes along St. Claude Avenue offer convenient access. Cyclists will find the location straightforward to reach by bike, as St. Claude Avenue is a main artery. While specific parking information isn't provided, its placement within a commercial area suggests that on-street parking or nearby public parking might be available, though typical urban parking considerations apply. The ease of finding the shop is a definite plus for anyone in New Orleans needing bike services.

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Services Offered
  • Full Bicycle Assembly: Professional assembly of bikes, including those purchased online.
  • Routine Bicycle Maintenance: General check-ups and basic servicing to keep bikes in good condition.
  • Rear Brake Removal: Specialized service for brake system adjustments and removal.
  • Carbon Tubeless Wheel Installation: Expert installation of advanced wheel sets.
  • Crankset Installation: Professional fitting and installation of new cranksets.
  • Pedal Installation: Installation of new pedals, including troubleshooting issues like stripped crank arms.
  • Electric Bike Repair: Specialized repair and maintenance for electric bicycles, such as Kob Breeze Step Over Electric Bikes.
  • Part Replacement: Replacing damaged or worn-out bike components.
  • Bike Inspection: Thorough assessment of bike condition to identify problems and recommend solutions.
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Features / Highlights
  • Professional and Friendly Staff: Certain staff members like Casey and John are highlighted for their professionalism, friendliness, and welcoming demeanor.
  • Equipped for Various Bike Types: Capable of working on a wide range of bikes, including specialized electric models.
  • Affordable Pricing: Offers competitive and reasonable prices for parts and labor compared to other shops.
  • Quick Service: Aims to complete repairs and services efficiently, often within minutes for common issues.
  • Organized and Clean Shop: The interior is described as "very big and clean and organized," contributing to a professional atmosphere.
  • Attention to Detail: Demonstrates care in handling bikes, using protective measures like cushioned stands to prevent scratches.
  • Good Stock of Parts: Has common replacement parts, such as crank sets, readily available.
  • Warm and Welcoming Feeling: Creates an inviting environment for customers.
  • Repeat Customer Loyalty: Some customers express strong loyalty due to positive experiences.
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Contact Information

Address: 2803 St Claude Ave, New Orleans, LA 70117, USA

Phone: (504) 373-6924

Mobile Phone: +1 504-373-6924

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Conclusion: Why this place is suitable for locals

For residents of Louisiana, particularly those in New Orleans, Gerken's Bike Shop offers a mix of services and features that make it a notable option for bicycle care. The shop's convenient location on St. Claude Avenue is a significant advantage, making it easily accessible for many locals needing quick repairs or more extensive work. In a city where cycling is a practical mode of transport and a beloved pastime, having a nearby, capable bike shop is essential.

One of the most compelling reasons for locals to consider Gerken's is the positive experiences reported with specific staff members like Mr. Casey and Mr. John. Their professionalism, friendliness, and dedication to customer service are repeatedly highlighted. For instance, the experience of a customer with a Kob Breeze electric bike, who noted Mr. Casey's professional greeting, clear explanations, and careful handling of their "pet" bike, exemplifies the kind of attentive service that fosters loyalty. The use of a cushioned machine to prevent scratches on bikes, as described by a customer, shows an attention to detail that many bike owners, especially those with significant investments in their bicycles, will appreciate.

Furthermore, the affordability of services and parts, as mentioned by customers, is a huge draw for the local community. Being able to get a crank set replaced with the part readily in stock and at a "very affordable" price compared to other shops can save locals time and money. This combination of efficient service, reasonable pricing, and a welcoming environment, often described as having a "warm welcoming feeling," makes Gerken's Bike Shop a strong contender for local patronage.

While customer experiences can be varied, the consistent positive feedback for certain staff members and the overall positive impression of the shop's cleanliness and organization suggest a business striving to provide excellent service. For those in New Orleans looking for a professional, friendly, and accessible bike shop that can handle a range of needs, including specialized electric bikes, Gerken's Bike Shop offers a compelling local option.

Gerken's Bike Shop Photos

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Gerken's Bike Shop Location

Gerken's Bike Shop

2803 St Claude Ave, New Orleans, LA 70117, USA

Gerken's Bike Shop Reviews

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